Associate Claims Manager - Dental/Medmal

About Counterpart

Counterpart is an insurtech platform reimagining management and professional liability for the modern workplace. We believe that when businesses lead with clarity and confidence, they become more resilient, more innovative, and better prepared for what’s ahead. That’s why we built the first Agentic Insurance™ system — where advanced AI and deep insurance expertise come together to proactively assess, mitigate, and manage risk. Backed by A rated carriers and trusted by brokers nationwide, our platform helps small businesses grow with confidence.

Role Overview

As a member of the Claims team, you will be one of the initial users of, and key feedback providers for, our active claims management processes and systems. Your input will help to shape and improve how we fulfill our mission of providing world-class service through tightly managing legal costs, making data-driven decisions when analyzing a claim’s value, and ensuring that other potentially responsible parties pay their fair share. This will necessitate close collaboration with Claims leadership, our internal Data and Engineering teams, and our carrier partners.

Key Responsibilities

• Complete accurate and timely investigations into coverage, liability, and damages for each assigned claim.
• Actively manage assigned claims to produce the most timely and cost-effective resolution.
• Build and maintain positive working relationships with policyholders, brokers, carrier partners, and Risk Engineers (underwriters).
• Direct and monitor assignments to experts and outside counsel, holding vendors accountable to service standards.
• Support data collection efforts by using the Counterpart claim system to capture critical details about each claim accurately.
• Identify and escalate insights into emerging claims trends across industries, geographies, and key business segments.
• Offer user-level feedback to support continuous improvement of claim handling processes, guidelines, and systems.
• Ensure every touchpoint with insureds and brokers reflects Counterpart's brand, mission, and vision.

Qualifications

• At least 7 years of professional experience, with at least 3 years litigating or managing dental or medical professional liability claims (previous carrier experience is a plus).
• Bachelor’s degree required; J.D. and professional designations (RPLU, AIC, etc.) highly preferred.
• Possession of all required state claim adjuster licenses, or ability to obtain them within 90 days of hire.
• Proven ability to work independently on complex matters and collaboratively with cross-functional teams.
• High degree of personal initiative, leadership, time management, and organizational skills.
• Comfort and skill operating in a paperless claims environment using Microsoft Office (Word, Excel) and Google Docs Editors.
• Creative thinking and data-driven approach to resolution.
• Strong verbal and written communication skills.
• Ability to succeed in a remote-first workplace environment, with willingness to travel as necessary (approx. 10-15%).

What Success Looks Like Here

• Entrepreneurial mindset: Willing to experiment, embrace new technology, and try new things.
• Adaptability: Comfortable with ambiguity and rapidly changing startup priorities.
• Ownership: Takes full accountability for projects, deadlines, and outcomes with a bias toward action and documentation.
• Clear Communication: Direct and transparent cross-functional communication.

The Reality & Challenges

• Early stage environment: Systems and processes are built in real time; you will help create answers where none exist yet.
• Direct feedback culture: Candid, non-defensive communication is practiced regularly across teams.
• Intentional remote work: Staying connected requires proactive effort in a distributed setup.
• Fast pace: Decision-making moves quickly, requiring comfort operating without perfect information.
• High autonomy: High ownership with no micromanagement.

Key Leadership

• Jaclyn Vogt, Director of Claims: Licensed adjuster with 15+ years of experience handling EPL, Management Liability, and Workers Compensation claims.
• Tanner Hackett, CEO & Founder: Serial entrepreneur (Button, Lazada) focused on insurtech innovation.