Senior Technical Support Engineer - Cribl

Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality.

We’re seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners. In this role, you will join a highly technical and collaborative team committed to shipping high-quality software.

As An Active Member Of Our Team, You Will...

• Develop a deep technical understanding of Cribl Stream and our other products
• Provide extraordinary technical support to our Enterprise customers across channels such as Slack, email, and online meetings
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Follow standard procedures for reproducibility and escalation of unresolved issues to appropriate internal teams
• Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues
• Document knowledge in the form of knowledge base tech notes and articles, and participate in real-time forums (e.g., Slack)
• Participate in stand-by, on-call, or off-hours duties as required

What We're Looking For

• BS degree in Computer Science or a similar degree, or equivalent work experience
• 5+ years of experience supporting enterprise customers or working hands-on with distributed systems
• Passionate about working on complex technical issues
• Expert-level troubleshooting, problem-solving skills, and critical thinking
• Excellent client-facing skills, along with strong written and verbal communication skills
• Experience with Linux, AWS, Azure, and Networking
• Preferred Qualifications:
  • Experience with Splunk, Elasticsearch, LogStash, and/or other related observability technologies
  • Regex and JavaScript experience