Mid-Market Account Executive, Americas - Customer.io

About Customer.io

Over 9,000 companies — from scrappy startups to global brands — use Customer.io to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

We're expanding our sales team and seeking motivated, successful Account Executives at the Mid-Market level. As an Account Executive, you’ll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand.

Responsibilities

• Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.
• Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts.
• Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals. Position Customer.io's solutions to meet these needs effectively.
• Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.
• Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.
• Deal Management: Engage in high-volume prospecting (cold and warm outreach) and manage the full sales cycle for deals typically under $50,000 ACV.

Qualifications

• Experience: 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts.
• Location: Based in the Americas (USA and Canada), the UK, or Ireland.
• Track Record: Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech.
• Sales Methodology: Familiarity with MEDDPICC or a similar consultative selling and discovery framework.
• Communication Skills: Excellent written and verbal communication skills with a professional and engaging presence to build rapport with prospects.
• Problem Solving: Strong ability to identify customer business needs and position relevant solutions effectively.

Compensation & Benefits

• Compensation: $95,000 USD base salary + $95,000 USD variable ($190,000 OTE), or equivalent in local currency.
• Health Coverage: 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• Parental Leave: 16 weeks of paid parental leave.
• Time Off: Unlimited PTO.
• Stipends & Budgets: Stipends for remote work and wellness, plus a dedicated professional development budget.

Interview Process

1. 30-minute video call with Recruiter
2. 45-minute video call with Manager
3. 45-minute video call with Bar Raiser
4. 60-minute Case Study and Discovery Call with the Hiring Team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.