Senior Manager, Data Science & Analytics - Customer.io

About Customer.io

Over 9,000 companies use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. We help teams send smarter, more relevant messages using real-time behavioral data.

About the Role

We are looking for a Senior Manager, Data Science & Analytics to lead and evolve our internal data science & analytics function. You will serve as a strategic partner across Product, Marketing, Sales, and Customer Experience, helping the company make better decisions through forecasting, experimentation, behavioral analytics, and rigorous measurement.

What You'll Do

• Team Leadership: Lead and develop a team of Data Scientists and Analysts.
• Strategic Analytics: Lead behavioral analytics, customer segmentation, experimentation, and product measurement efforts.
• Modeling: Develop and maintain revenue forecasts, churn models, customer health scores, and account/opportunity scoring models.
• Infrastructure: Partner with data engineering to manage our internal agentic data analytics platform, Smarty.
• Best Practices: Define standards for analytics and data science to drive efficiency and scale.

What We're Looking For

• 7+ years of experience in Data Science, Analytics, or Product Analytics, including leadership experience.
• Strong expertise in experimentation, forecasting, statistical analysis, and business analytics.
• Advanced SQL skills and proficiency with Python or similar analytical tools.
• Demonstrated ability to partner with senior leaders and influence strategy.
• Experience with modern analytics stacks (Snowflake, dbt, product analytics tools).
• Experience in B2B SaaS, PLG, or subscription-based businesses is preferred.
• Based in the Americas.

Compensation & Benefits

• Salary: $170,000 - $240,000 USD (based on experience and location zone).
• Insurance: 100% coverage of medical, dental, vision, mental health, and supplemental insurance for you and your family.
• Time Off: Unlimited PTO and 16 weeks paid parental leave.
• Perks: Stipends for remote work and wellness, plus a professional development budget.