Technical Operations Manager - Customer.io

About Customer.io

Over 8,000 companies use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. We help teams send smarter, more relevant messages using real-time behavioral data.

About the Role

We are looking for a Technical Operations Manager to join our Strat Ops team. You will build, maintain, and scale the internal systems that keep the company running. This role focuses on building AI-assisted internal tooling, partnering with Automation/AI leads, and creating integrations across our stack (Linear, Ramp, Notion, Slack, Google Workspace, 1Password, Kandji, GCP).

What You'll Do

• 40% AI & Automation: Partner with Automation/AI leads on agent infrastructure, evals, and AI-assisted internal tools.
• 30% Systems Integration: Build and maintain internal automations using n8n, Python, and TypeScript.
• 20% Documentation: Create runbooks and wikis to enable company-wide self-service.
• 10% Strat Ops Support: Assist with broader BizOps requests as they arise.

What We Value

• Builder Mentality: You prefer shipping small, working versions quickly over long-term planning.
• Ownership: You identify problems, build solutions, and maintain them without needing a ticket queue.
• Communication: You can translate technical concepts for both engineering and finance stakeholders.
• Curiosity: You proactively surface operational friction before it escalates.
• Documentation: You write clear, actionable guides as part of your development process.

Requirements

• 3+ years in a technical generalist role (Tech Ops, IT Engineering, Platform Engineering, or Solutions Engineering) at a B2B SaaS company.
• Proficiency in Python, TypeScript/Node.js, or Go.
• Hands-on experience with LLMs and agent frameworks (Claude, MCP, RAG).
• Experience integrating SaaS systems via APIs, webhooks, and workflow automation (n8n, Zapier).
• Comfort with cloud platforms (GCP preferred) and identity/MDM systems (SSO/SCIM, Kandji).

Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance for you and your family.
• 16 weeks paid parental leave.
• Unlimited PTO.
• Remote work and wellness stipends.
• Professional development budget.