Billing Support Specialist - Databento

The financial industry is growing at a record pace, but data providers are often stuck in the past with cumbersome onboarding, complicated APIs, slow infrastructure, and expensive licensing costs.

Databento is the market data platform for modern finance, providing real-time and historical data across futures, options, and equities through a unified API. By owning the entire market data stack end-to-end, Databento combines the performance and reliability demanded by leading trading firms with a dramatically simpler developer experience. Our team includes alumni of top quantitative firms like Two Sigma, Citadel Securities, Flow Traders, Tower Research, PDT Partners, and SIG.

A meaningful share of our customer support volume is billing-related, covering invoices, payment issues, accidental charges, disputes, and renewal questions. This role owns that queue end-to-end. You'll be the patient, steady voice who guides customers through confusing invoices, resolves billing disputes, and ensures enterprise clients are billed correctly and completely. You'll also alleviate billing-related busywork from our team, allowing us to focus on business growth.

Responsibilities

• Serve as the primary point of contact for billing-related customer inquiries — invoices, payments, accidental charges, and disputes.
• Patiently walk customers through billing questions, explaining charges and resolving issues with a calm, personable approach. Use internal usage dashboards to look up customer data requests and identify the source of discrepancies (e.g., duplicate requests, overages).
• Identify recurring billing questions and contribute improvements to invoicing templates, FAQs, and customer-facing billing documentation.
• Set up and maintain enterprise account billing using our internal tools: create subscriptions when a deal closes, generate and send invoices, and keep billing details (company name, address, payment method) current in Stripe.
• Help ensure enterprise clients are billed correctly and completely; catch and resolve discrepancies before they become disputes.
• Own dunning communications (payment reminders, overdue notices) end-to-end.
• Complete supplier/vendor onboarding forms required by enterprise customers.
• Manage billing disputes from intake through resolution, looping in Sales or Finance as needed.
• Support renewals and mid-term upgrades as enterprise contracts grow more complex, coordinating with Sales on pricing and terms.
• Handle Databento's own vendor invoices for data and exchange fees (e.g., paying data providers directly).

Requirements

• A genuine customer service orientation — patient, personable, comfortable getting on the phone to walk someone through a problem.
• Experience resolving billing disputes, collections, or accounts receivable/payable issues.
• Comfort working with complex, recurring billing cycles (usage-based or subscription billing a plus).
• Prior experience in industries with intricate billing, such as healthcare billing/insurance coordination, financial services, or similar is a strong plus.
• Organized and detail-oriented; comfortable owning a process end-to-end with minimal hand-holding.
• Experience with billing or invoicing software (e.g., Stripe, NetSuite, QuickBooks) is a plus.
• Bachelor's degree.
• Experience working at a technology, B2B SaaS, or startup company in a similar role is a plus.

Benefits

We offer health, dental, disability, and life insurance benefits, as well as 401(k) matching for full-time employees. We accommodate 100% remote work, with teammates living around the globe and paid in their local currency.

Salary

The base salary range for this role is $60,000–$120,000, benchmarked to Tier 1 locations in each country. Total compensation may also include bonuses, commissions, and equity, depending on the role.

Our recruiting data suggests that underrepresented applicants often downplay their skills. Even if your experience doesn’t exactly match the qualifications listed, we still want to hear from you. Please apply!