Company Overview

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are 'Powered by Deepgram'. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency.

Company Operating Rhythm

At Deepgram, we expect an AI-first mindset—AI use and comfort are core to how we operate, innovate, and measure performance. Every team member is expected to actively use and experiment with advanced AI tools, integrate AI into their workflows, and continuously push the boundaries of what these technologies can do. Change is rapid, and we move at the pace of AI.

Note: This is a remote role based out of Singapore.

The Opportunity

This is a rare chance to be one of the first people building Deepgram's business in Asia Pacific. You will help lay the foundation of how we serve customers across APAC, shaping the playbook and working directly with lighthouse regional customers.

Our Customer Success Engineers are hands-on partners who ensure adoption, solve complex technical challenges, and highlight opportunities for expansion, bridging the gap between technical expertise and commercial impact.

What You'll Do

• Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives.
• Build, nurture, and sustain customer relationships across all personas (developers, program managers, CIOs, CTOs, and C-level stakeholders).
• Conduct regular on-site visits with customers to drive adoption and actively embed Deepgram into their workflows (frequent travel may be required).
• Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
• Translate customer issues and complexity into actionable requirements for internal product and GTM teams.
• Confidently run live product demos, guide architecture discussions, and troubleshoot technical issues.
• Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies.
• Leverage AI to amplify your impact and drive customer outcomes.
• Proactively identify and scope opportunities for expansion (cross-sell, upsell, multi-product adoption) in partnership with Sales.
• Track, analyze, and report on key performance indicators (adoption, usage, health, satisfaction, expansion, and overall revenue impact).

It's Important to Us That You Have

• 7-10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with a strong technical focus) at innovative, API-driven technology companies.
• A proven track record blending customer engagement with technical expertise across solution design, troubleshooting, and commercial growth.
• Hands-on experience running product demos, POCs, or technical workshops with enterprise customers.
• Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts.
• Strong technical aptitude to discuss APIs, developer workflows, and hold fluent technical conversations with engineers and architects.
• Experience engaging across technical teams and executive buyers.
• Exceptional interpersonal, communication, and collaboration skills.
• A strong sense of ownership and a self-directed approach in a remote work environment.

It Would Be Great If You Had

• A background spanning solutions engineering or technical account management alongside CSM responsibilities.
• Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies.
• Familiarity with automation tools, advanced analytics, and/or basic scripting.