B2B Technical Implementation Specialist - DentalXChange

Position Summary

The B2B Technical Implementation Specialist works directly with new and existing partners to implement new connections and services. In this role, you will coordinate with partners to implement, update, and test connectivity and transactions to provide reliable services to our clients, establishing and maintaining efficient transaction processing.

Growth & Progression

• Months 1 to 2: Learn our implementation workflow and offerings
• Months 3 to 4: Own a caseload of standard setups and payer management tickets, building an understanding of the full suite of implementation types
• Months 5 to 6: Take on implementations and begin learning our API
• Growth Trajectory: The next level up from this role is a Senior Implementation Specialist.

What You’ll Do

• Update and complete new and ongoing implementation and connectivity projects to ensure accurate and efficient project resolution.
• Monitor transaction processing related to implementation or connectivity projects to ensure consistent quality of results and research any outages, fluctuations, or downward trends.
• Provide operational support for production practices, issues, and help desk tickets.
• Track updates, testing results, and configuration details in support tickets, along with any related documentation and follow up.
• Coordinate between partners and our core development team to troubleshoot issues or request new enhancements as they arise during implementation or connectivity testing.
• Manage work to meet established deadlines while remaining flexible when timelines change.
• Proactively provide timely communications regarding updates, issues, and resolutions.
• Provide clear, accurate, and professional written and verbal communication with both internal and external clients.
• Perform tests on production applications and prepare recovery procedures for applications to ensure reliable connectivity.
• Live DentalXChange’s company values: Actively Care, Try Hard, and Be Humble.

What You’ll Bring

• Experience with EDI transaction types (X12 837D, 270/271, 835, XML, etc.) preferred.
• Experience with Postman and SoapUI preferred.
• Strong interpersonal skills to work effectively with team members and various departments.
• Strong communication skills to perform client demonstrations and software walk-throughs on our products and services.
• Ability to successfully change priorities and manage multiple projects at one time.
• Ability to effectively time manage and prioritize team goals.
• Ability to multi-task and adapt to changing expectations and priorities.
• Strong internet and personal computer skills.
• Working knowledge of technical and procedural aspects and functions.

What We Offer

• Challenging and rewarding career opportunities with room for growth
• Medical, dental, and vision benefits (eligible first of the month after start date)
• Unlimited PTO
• Paid time off for sick leave, jury duty, and bereavement
• 10 company-paid holidays
• 401(k) with company match
• Health Advocate services
• Healthcare and dependent care flexible spending accounts
• Friendly co-workers and a positive culture