Manager, Customer Research Advisors - India

At Dscout, we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance, healthcare, consumer goods, and tech. Our tools help teams deeply understand the humans behind their products, so they can build better ones.

We are looking for a highly organized, customer-centric people manager to lead a team in the Manager, Research Advisor role on the Customer Success team at Dscout. In addition to supporting customers directly on projects, you will manage Research Advisors, ensuring consistent, high team utilization rates and delivery of exceptional service and support.

What You Will Do

• Act as a true Dscout expert: Assist in running clients’ research projects on Dscout including planning, designing, recruiting, fielding, analysis, and client engagement.
• Manage and mentor: Support Research Advisors on project delivery, retention goals, and growth. Run 1:1s, share feedback, and partner with the CS Director on annual reviews, managing up to 6 direct reports.
• Shape the team’s culture and future: Lead enablement initiatives, design AI-driven resources, and share time-management strategies.
• Enable the team: Collaborate with Research Advisors and Directors to improve systems and document processes.
• Track and report on team metrics: Track and own performance metrics such as utilization and CSAT.
• Help grow the team: Participate in interview panels, handle onboarding, and measure progress of new hires.

What You Need to Have

• 2+ years of experience as a people manager.
• Solutions-oriented mindset with a dedication to team success.
• Excellent communication and interpersonal skills.
• Strong critical thinking and creative problem-solving abilities in the research and SaaS space.
• Highly organized, efficient, and detail-oriented.
• Willingness to align with Central Standard Time working hours (7:00 AM - 4:00 PM CST).