Senior Site Reliability Engineer - Platform Reliability (Resilience)

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter.

What is The Role

As part of the Platform Engineering department, the SRE team is designing, building, scaling and maturing the multi-cloud platform for hosting internal and external services such as the Elastic Cloud Hosted and Serverless. We develop and extend new software and tools that support the rest of the infrastructure, so that we can rapidly deploy products from all corners of Elastic.

What You Will Be Doing

• Taking an engineering approach in leading technical initiatives for automating system engineering efforts to guarantee the reliability of the global Elastic infrastructure.
• Growing our global Platform infrastructure to meet the increasing scaling demands by developing and maintaining software, tooling and automation.
• Using an inclusive approach at championing an environment focused on collaboration, operational excellence, and uplifting others.
• Responding to and preventing repeated customer impact in response to major incidents and prioritised problem management. Our on-call rotation uses a follow-the-sun model where everyone participates mostly within their working hours.

What You Bring

• Experience and lessons learned from striving for 'progress not perfection' in the name of Platform reliability with a customer-first approach to solving operational problems.
• A background in software engineering to collaborate with engineers to expertly identify, implement, and deliver solutions, with experience in public cloud and managed Kubernetes services being advantageous.
• Passion for developing solutions that involve inclusive communication methods to grow and strengthen partner and team relationships (experience in distributed or remote teams is desirable).

Bonus Points

• Operated a SaaS product in a public cloud, ideally built using Infrastructure-as-Code tooling such as Crossplane or Terraform.
• Built or operated a Kubernetes-at-scale infrastructure across multiple cloud providers with vital automation.
• Written non-trivial programs in Golang or other programming languages.
• Worked with containerized services such as Docker.
• Proven experience in leading and improving alerting and major incident management standard processes and metrics systems (e.g., Elastic Stack, Graphite, Prometheus, Influx).
• System administration experience with professional skills in Linux on distributed systems at scale.
• Diagnosed, designed, implemented, or created solutions with the Elastic Stack.
• Experienced in thriving in a self-organizing and globally distributed team environment.
• Ability to coach, mentor, and strengthen team members.

Additional Benefits

• Competitive pay based on your work
• Health coverage for you and your family in many locations
• Flexible locations and schedules for many roles
• Generous vacation days each year
• Matching up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year for volunteer projects
• Minimum of 16 weeks of parental leave