Senior Site Reliability Engineer - Platform Reliability (Resilience)

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform brings together the precision of search and the intelligence of AI to help organizations deliver on the promise of AI.

What is The Role

As part of the Platform Engineering department, the SRE team is designing, building, scaling and maturing the multi-cloud platform for hosting internal and external services such as the Elastic Cloud Hosted and Serverless. We develop and extend new software and tools that support the rest of the infrastructure, so that we can rapidly deploy products from all corners of Elastic.

What You Will Be Doing

• Taking an engineering approach in leading technical initiatives for automating system engineering efforts to guarantee the reliability of the global Elastic infrastructure.
• Growing our global Platform infrastructure to meet the increasing scaling demands by developing and maintaining software, tooling and automations.
• Using an inclusive approach at championing an environment focused on collaboration, operational excellence, and uplifting others.
• Responding to and preventing repeated customer impact in response to major incidents and prioritised problem management. Our on-call rotation uses a follow-the-sun model where everyone participates mostly during their working hours.

What You Bring

• Success and lessons of experience from striving for 'progress not perfection' in the name of Platform reliability with a customer-first approach.
• A background in software engineering to collaborate with engineers to expertly identify, implement, and deliver solutions. Experience in public cloud and managed Kubernetes services is advantageous.
• Passion for developing solutions that involve inclusive communication methods to grow and strengthen partner and team relationships.

Bonus Points

• Operated a SaaS product in a public cloud, ideally built using Infrastructure-as-Code tooling such as Crossplane or Terraform.
• Built or operated a Kubernetes-at-scale infrastructure, ideally across multiple cloud providers, and the vital automation to support it.
• Written non-trivial programs in Golang or other programming languages.
• Worked with containerized services such as Docker.
• Proven experience in leading and improving alerting and major incident management standard processes metrics systems (e.g., Elastic Stack, Graphite, Prometheus, Influx).
• System administration experience with professional skills in Linux on distributed systems at scale.
• Diagnosed, designed, implemented, and created solutions with the Elastic Stack.
• Experienced in thriving in a self-organizing and globally distributed team environment.

Benefits & Perks

• Competitive pay based on the work you do
• Health coverage for you and your family in many locations
• Flexible locations and schedules
• Generous vacation days each year
• Matching program for financial donations and service
• Up to 40 hours each year for volunteer projects
• Minimum of 16 weeks of parental leave