Associate Solutions Consultant - Everbridge

Everbridge is currently seeking an Associate Solutions Consultant to support our Control Center solution.

The primary responsibility of this role is to provide project management, enterprise solution application implementation services, and support during the design, build, test, and training phases of projects. The Technical Consultant will operate in a collaborative, team-focused environment, ensuring adherence to our strict quality control and program delivery methodology.

This is a customer-facing role that requires a thorough understanding of our Control Center software platform and the infrastructures that it will interact with along with a detailed understanding of the subsystem edge devices used by our end-user and reseller partner customers. The role requires a strong project management ability coupled with technical knowledge which encompasses development, database administration, and network engineering.

What You'll Do

• Develop and maintain an extensive working knowledge of Control Center software solutions and capabilities.
• Provide technical leadership and become an authority in all aspects of the design, build, integration, test, quality control (QC), commission, and deployment of Control Center solutions.
• Provide realistic project estimates under Control Center project methodologies.
• Create detailed design documentation for customer submission, review, and approval.
• Possess an in-depth knowledge of the setup, configuration, and operation of 3rd party subsystem edge devices (CCTV, Access Control, Intruder Alarm, etc.) and their integration with Everbridge software solutions.
• Produce detailed functional and operational customer requirements specifications based on site visits, requests for information (RFI), requests for proposals (RFP), and other commercial and technical documentation.

External

• Perform installation and configuration tasks to deliver Control Center software solutions at end-user and reseller partner customer locations.
• Become proficient in training end-user customers and reseller partners in all aspects of Control Center solutions.

Internal

• Ensure that a high degree of consistency and quality are adhered to across all product deployments to meet agreed Statements of Work (SoW) / Functional Design Specifications (FDS) for a given project.
• Ensure detailed documentation is maintained throughout each project to ensure a smooth handover to Customer Support once the project is completed.
• Provide constructive feedback and intelligence to the Product and Development teams to enhance the company’s solutions and commissioning capability.
• Participate in factory acceptance test (FAT), site acceptance test (SAT), and user acceptance test (UAT).
• Provide onsite and remote 3rd-level technical support.

What You'll Bring

• Bachelor’s degree in Computer Science or software-related technical degree, or equivalent experience.
• Strong written and verbal presentation and communication skills, including the ability to interpret written requirements and technical specification documents.
• Proven track record of managing projects related to technical deployments in the security industry.
• Experience installing, implementing, testing, and training end users on a high-level application suite (e.g., Document Management, Fleet Management, EPOS, or ERP).
• Demonstrable experience configuring PCs and servers, and troubleshooting Windows Server and Desktop Operating Systems.
• Familiarity with database architectures and methodologies (ideally Microsoft SQL Server) and the ability to manipulate data effectively using SQL object-oriented (OO) concepts and rationale.
• Working knowledge of Windows Server and Desktop versions.
• Experience with networking principles and the Internet Protocol (IP).
• Knowledge of virtual machine (VM) environments, Microsoft Clustering, Failover, and High Availability.
• Secret Clearance preferred, or the ability to obtain Secret Clearance.
• Experience in the physical security industry is desirable.

Compensation & Benefits

• Estimated Salary Range: $67,200 - $92,000 USD (plus potential variable compensation based on skills, qualifications, and experience).
• Benefits: Healthcare, dental, mental health benefits, parental planning, disability income benefits, life and AD&D insurance, 401(k) plan with match, paid time off, and fitness reimbursements.

Fair Chance Statement

We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State, and Local laws, including the California Fair Chance Act. Qualified applicants with criminal histories will be considered in a manner consistent with the law.

About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.