Senior Customer Insights Analyst - Fullstory

Fullstory is seeking a Senior Customer Insights Analyst for a hybrid position requiring in-office attendance 1 day per week at our Atlanta office. Candidates must reside within a commutable distance to be considered.

Responsibilities

• Serve as a consultant and advisor, building and maintaining relationships with customers who trust our data and recommendations, driving clear business value from our partnership.
• Engage deeply with new customers to help them deliver specific business initiatives and improve overall product value and adoption.
• Deliver scoped enablement engagements to new Fullstory users from strategic customers via virtual and/or on-site delivery.
• Conduct Fullstory-driven analyses, synthesize data, and present insights across a broad spectrum of industries, products, and use cases.
• Present clear recommendations geared toward driving action and increasing digital maturity at all levels of customer organizations.
• Advise customers on best practices to enhance data maturity, designing and delivering project plans aligned with technical skills, timelines, and business goals.
• Deliver summaries and presentations regarding technical deliverables and insights directly to customers via email and in meetings.
• Represent customer-driven trends and needs within the Consulting Services team and across Fullstory.
• Use AI tools to navigate customer data faster—surfacing patterns across session and journey data, drafting first-pass insight summaries, and accelerating prep for customer readouts.

Requirements

• Communication Skills: Strong ability to communicate and present effectively, influencing change at all organizational levels.
• Consulting Experience: Experience overseeing customer project responsibilities and relationships in a consulting role with a proactive point of view.
• Industry Knowledge: Solid competencies across Marketing, SaaS, and eCommerce.
• Innovative Solutions: Experience building integrations, innovative solutions, and open-source projects.

Preferred Qualifications

• Experience with Fullstory or other digital experience/product analytics tools.
• Advanced understanding of customer experience, user research, voice of customer, UX, and/or product management best practices.
• Collaborative, inclusive, and entrepreneurial approach to problem-solving.

Expected Impact

In 6 Months

• Enhanced Customer Data Maturity: Guide key accounts to achieve higher data maturity through tailored analyses and actionable insights.
• Strengthened Customer Relationships: Drive increased product adoption and digital maturity as a trusted advisor.

In 12 Months

• Strategic Business Transformation: Lead high-impact engagements that directly influence client business initiatives and performance metrics.
• Long-Term Strategic Partnerships: Solidify Fullstory's position as an indispensable partner, driving customer retention and identifying expansion opportunities.

Compensation & Benefits

• Base Salary: $90,000 - $110,000 USD
• Bonus: Discretionary bonus of up to 10% of base salary based on company performance targets.
• Workplace Flexibility: Hybrid model (1 day/week in Atlanta office), flexible PTO policy, annual company closure, and federal holidays.
• Professional Growth: Professional development programs and annual learning subsidy.
• Perks & Support: Sponsored benefit packages, monthly productivity stipend, paid parental leave, and bereavement leave.

About Fullstory

Fullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. Our technology empowers companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions.