Manager, HR Shared Services - G-P

About Us

Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.

Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.

About the Position

As a Manager, Shared Service Centre (SSC) HR Operations, you will be responsible for supporting team members in Global HR Operations as they onboard professionals for our customers in more than 187 countries. The Manager, SSC HR Operations will support the on and offshore teams in meeting the needs of our customers and professionals.

The ideal candidate will have prior experience managing staff across multiple countries while creating solutions for a company in high growth mode. This is an exciting opportunity to work with talented Regional HR Operations team members.

What You Will Do

• Manage the EMEA SSC HR Operations team based in several countries (Poland, India, Romania, Philippines) and communicate across organizational departments.
• Lead and manage the end-to-end onboarding lifecycle for client-supported professionals across diverse EMEA jurisdictions.
• Ensure smooth implementation of integrated and standard operations practices with key internal and external business partners.
• Serve as an operational escalation point, ensuring strict compliance with local labor laws, employment contracts, background checks, payroll, and benefit enrollments.
• Work with legal, payroll and billing, local payroll providers, and benefits brokers for new employee onboarding.
• Ensure OKRs (SLA, CSAT, FCR) are met or exceeded, delivering a high level of customer satisfaction.
• Work closely with In-house HR expertise, Customer Support, Payroll, Finance, Legal, and Tech teams.
• Collaborate with Product and Engineering teams to translate operational pain points and workflow manual workarounds into platform feature requirements.
• Provide continuous operational feedback loops to ensure the core platform aligns with complex EMEA regulatory and service delivery demands.
• Drive key business transformation programs aimed at scaling operations, reducing time-to-onboard, and improving margin efficiency.
• Identify structural bottlenecks across regional operations and lead change management initiatives to standardize processes across EMEA sub-regions.

Minimum Requirements

• Bachelor’s Degree or higher in International Business, Accounting, Law, HR, Finance, or relevant field of study.
• 5–10 years of experience in HR Operations, including the end-to-end employee lifecycle, in a fast-paced environment.
• Demonstrated experience in centralized HR shared service center operation management for the EMEA region.
• Strong leadership experience with the ability to manage cross-regional staff.
• Understanding of HR fundamentals across different locales.
• Flexibility to participate in international calls or meetings outside normal business hours when needed.
• Solid project management skills with the ability to prioritize and manage competing tasks and deadlines.
• Strong proficiency with Zendesk and Salesforce; business analytical tools are a plus.
• High level of interpersonal skills to handle sensitive and confidential situations with poise, tact, and diplomacy.
• Excellent multi-cultural experience; able to interact effectively with diverse individuals and groups.
• Strong problem-solving skills, with the ability to analyze issues and create action plans.
• Exceptional stakeholder management skills with fluent spoken and written English (additional EMEA languages are a bonus).
• Proven track record of leveraging AI-powered analytics tools.
• Lean & Six Sigma experience is a plus.

Compensation & Benefits

• Eligible for an annual bonus program based on individual and company performance.
• Generous paid parental leave.
• Flexible time off (PTO).
• Health, dental, and vision insurance.
• Health/spending accounts.
• Sabbatical after 5 years of service.