Sr Human Resources Associate, Shared Service Centre - G-P

About Us

Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.

Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.

About The Position

As a Sr Human Resource Associate within our Regional Shared Service Centre, you will join a fast-growing company and have responsibility for supporting professionals we engage on behalf of our clients. You will assist in the management of back-end HR, payroll, and legal service providers that support the infrastructure of our international entities.

Note: This is a 9-month fixed term contract night shift role, and we are ideally looking for someone who can start immediately.

What You Will Do

• Support key employee life cycle processes such as onboarding of new professionals, data management, visa renewals, transfers, and offboarding.
• Prepare HR documentation including employment contracts, amendments, HR policies, benefits enrollment, payroll enrollment, and country-specific onboarding guides.
• Organize and maintain employee records via our proprietary platform: input, update, and maintain personal data and process forms related to HR activities.
• Administer benefits on behalf of customers and professionals, collaborating with brokers and insurers.
• Provide payroll data, including time and expense details, in close coordination with the payroll team and local providers.
• Carry out audits and checks on data changes to ensure accurate and timely payment.
• Participate in continuous HR process improvements and maintain standard operating procedures (SOPs).
• Communicate effectively with professionals and customers to resolve queries via email and other channels while adhering to SLAs and SOPs.
• Liaise with G-P partners and vendors, including insurance, local service, payroll, and pension providers.
• Serve as the first point of contact for professionals and customers during onboarding and offboarding.

What We Are Looking For

Minimum Requirements

• 2–5 years of HR operations experience (Shared Service Centre experience desirable).
• Detailed knowledge of HR procedures and policies.
• Strong hands-on experience managing onboarding processes across the Americas region (Canada, Mexico, US, or Brazil is a strong plus).
• Excellent customer service and stakeholder management skills.
• Proficient in written and verbal English.
• Literacy with MS Office.
• Proactive 'test-and-learn' mindset; capable of quickly mastering and deploying new AI tools and features (e.g., Gemini, Notebook LM).
• Resourceful problem-solving abilities with high attention to detail and strong time management skills.
• Flexibility to accommodate different time zones based on customer and professional needs.

Preferred Qualifications

• Knowledge and experience in handling offboardings.