Key Account Manager - East

About Genea

As leaders in property technology, Genea provides cloud-based physical security, submeter billing, and on-demand HVAC solutions to over 1 million users across 39 countries. We're a mission-driven team that collaborates, innovates, and engineers the proptech solutions of tomorrow to solve the challenges of today.

We pride ourselves on fostering an environment of teamwork, transparency, and authenticity. Genea has been recognized as a Top Workplace from 2021–2026, with a rating of 4.4 out of 5 stars on Glassdoor.

Job Overview

Genea is scaling rapidly and creating brand-new roles to help innovate faster and serve customers better. The Key Account Manager (KAM) is responsible for engaging directly with large enterprise end users selling Genea Access Control solutions.

This role will develop, expand, and maintain ecosystem and integrator partner relationships, working directly with their respective global accounts teams. The ideal candidate is an experienced solutions salesperson who can think holistically about modern SaaS applications, end-customer cloud adoption, and various go-to-market strategies.

Department: Business Development
Region: US East (ME, NY, NH, MA, CT, RI, NJ, DE, MD, DC, PA, WV, VA, KY, TN, NC, SC, GA, AL, MS, FL), Eastern Canada, portion of EMEA
Reports To: Head of Sales
Travel Required: 25–40%

Key Responsibilities

• Develop and manage strategic channel partner relationships.
• Drive revenue through new customer acquisition targeting large, distributed, and global end customers.
• Manage accounts through a complex enterprise buying process.
• Deliver expert-quality sales presentations and end-user demos of Genea access control and visitor management solutions.
• Create strategic account plans that outline goals, strategies, and action steps to align partner objectives with Genea's organization.
• Conduct regular QBRs with accounts to discuss progress, outcomes, and plan adjustments.
• Monitor customer satisfaction, gather feedback, and share results to continuously improve account experience.
• Use data and analytics to construct, forecast, and manage sales activities to meet revenue targets and company goals.
• Manage a travel schedule (25–40%) for customer, prospect, and technology partner meetings.
• Work within a team to develop sales proposals, quotations, and pricing strategies.
• Stay current with marketplace developments and competitor activities.
• Partner with Marketing to plan and execute in-market customer events.

Qualifications

• 5–7 years of sales experience with a B2B SaaS company managing Key Accounts in Physical Security or related product types within a channel environment.
• Must reside in the US within the defined East territory.
• Bachelor's degree in Business, Communications, or related focus area preferred.
• Proven track record in technical sales, key account management, and enterprise sales processes.
• Demonstrated ability to consistently generate revenue and exceed sales goals.
• Proven track record of revenue growth in a technology-centric organization.
• Experience with CRM tools (Salesforce).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Strong presentation writing and delivery skills.

Compensation & Benefits

• Base Salary: $150,000 per year
• Total Compensation: Up to $240,000 including sales commission and bonuses
• 401(k) matching
• Paid Time Off (PTO)
• 100% company-paid parental leave
• 100% company-paid employee health, dental, and vision insurance
• Remote work flexibility