Key Account Manager - West

About Genea

As leaders in property technology, Genea provides cloud-based physical security, submeter billing, and on-demand HVAC solutions to over 1 million users across 39 countries. Genea has been recognized as a Top Workplace from 2021–2026, with a 4.4 out of 5 rating on Glassdoor. We offer comprehensive benefits including 401(k) matching, PTO, 100% paid parental leave, 100% paid employee health, dental, and vision coverage, remote work options, and an award-winning culture.

Job Overview

The Key Account Manager (KAM) is responsible for engaging directly with large enterprise end users selling Genea Access Control solutions. This role develops, expands, and maintains ecosystem and integrator partner relationships, working directly with global accounts teams.

This position reports directly to the Head of Sales and requires strong aptitude for account management, technical sales, and working across complex enterprise sales environments.

Duties and Responsibilities

• Develop and manage strategic channel partner relationships.
• Drive revenue through new customer acquisition targeting large, distributed, and global enterprise end customers.
• Manage accounts through complex enterprise buying cycles.
• Deliver expert sales presentations and technical product demos of Genea access control and visitor management solutions.
• Create strategic account plans outlining goals, strategies, and action steps to align partner objectives with Genea.
• Conduct regular QBRs with accounts to assess progress, outcomes, and account plan adjustments.
• Monitor customer satisfaction, gather feedback, and share insights to continuously improve the account experience.
• Utilize data and CRM analytics to construct forecasts, track activity, and inform strategy to hit revenue targets.
• Manage travel (approx. 25–40%) for client, prospect, and partner meetings.
• Collaborate cross-functionally to construct proposals, quotations, and pricing strategies.
• Stay current on marketplace developments, technology trends, and competitive positioning.
• Partner with Marketing to plan and execute in-market customer events.

Qualifications

• 5–7 years of B2B SaaS sales experience managing Key Accounts in Physical Security or related product spaces within a channel environment.
• Must reside in the US within the territory (CA, OR, WA, ID, MT, WY, NV, UT, or AZ).
• Proven track record in technical sales, key account management, and exceeding revenue targets.
• Demonstrated experience navigating complex enterprise sales processes.
• Experience with CRM platforms (Salesforce) and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Strong presentation design and delivery skills.
• Willingness and ability to travel within the region as needed.
• Bachelor's degree in Business, Communications, or a related focus area is preferred.