Junior/Mid-Level Customer Care Agent - Genki

About Genki

Genki is a Japanese word that means “healthy, energetic, and full of spirit”. We are a fast-growing, fully remote startup of about 30 people.

We believe in a future where more people will be nomads and world residents. Our mission is to help them stay healthy and live well wherever they go with worldwide health insurance. Since launching, we have helped over 100,000 nomads across the globe.

We are looking for a Customer Care Agent to care for our customers.

Responsibilities

• Provide friendly, clear, and professional support via email, chat, and phone.
• Assist customers with inquiries regarding products, claims, payments, and account management.
• Guide customers through onboarding, data changes, and policy updates.
• Escalate complex issues to managers or specialists when necessary.
• Collaborate closely with team members to ensure quick and accurate responses.
• Contribute to improving support processes and knowledge base documentation.

Requirements

• Eligible to be employed anywhere in the Schengen Area.
• Available to work Monday–Friday, 8:00 AM – 5:00 PM Berlin time.
• Ability to start no later than 1 January 2027.
• At least 1 year of experience in customer care or customer support.
• Fluent in English with strong written and verbal communication skills.
• Empathetic, helpful, and patient personality with strong problem-solving abilities.
• Comfortable and effective working in a fully remote environment.

Benefits

• Initial salary of €2,250 per month
• Salary progression and performance bonuses
• 25 paid vacation days per year
• Full-time remote setup with the flexibility to work from anywhere during required support hours