About Genki
Genki is a Japanese word that means “healthy, energetic, and full of spirit”. We are a fast-growing, fully remote startup of about 30 people on a mission to help nomads and world residents stay healthy and live well wherever they go through worldwide health insurance.
We are looking for a Customer Care Agent to support and care for our customers around the globe.
Responsibilities
- Provide friendly, clear, and professional support via email, chat, and phone.
- Assist customers with inquiries about our products, claims, payments, and account management.
- Guide customers through processes such as onboarding, data changes, or policy updates.
- Escalate complex issues to managers or specialists when necessary.
- Collaborate closely with colleagues to ensure quick and accurate responses.
- Contribute to improving support processes and knowledge base content.
Requirements
- Work hours: Monday–Friday, 3 PM – 12 AM Berlin time (e.g., 10 AM – 7 PM in São Paulo, 9 AM – 6 PM in New York).
- Able to start working no later than 1 January 2027.
- At least 1 year of experience in customer care or customer support.
- Fluent in English with strong written and verbal communication skills.
- Extraordinarily helpful, empathetic, and kind personality.
- Skilled at problem-solving while remaining calm under pressure.
- Quick to grasp customer needs and eager to find optimal solutions.
- Comfortable and experienced with working remotely.
Benefits
- Full-time remote position working from anywhere in the world (as long as you can serve the required hours)
- Initial salary of €2,250 per month
- Salary progression and bonuses
- 25 paid vacation days per year
- Meaningful contribution to the nomad community
Open to
Worldwide
Sign in to track applications and earn points.
