Associate Renewals Manager - GitLab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

Associate Renewals Manager Responsibilities

• Maximize Customer Retention: Drive retention rates through effective sales techniques over the phone, video, and email while minimizing customer churn and contraction.
• Execute Renewals: Manage the renewal process to ensure ARR is retained or expanded.
• License Evaluation: Evaluate license usage and complete true-up requirements.
• Customer Alignment: Understand and align customer's business needs and goals to generate accurate renewal quotes.
• Administrative Support: Provide renewals administration support to Renewals Managers and Account Executives.
• Timely Closures: Ensure that renewals are closed on a timely basis.
• Strategic Collaboration: Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics.
• Deal Approval Support: Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval.

Associate Renewals Manager Requirements

• Relevant Experience: Prior experience in sales or customer-facing roles (e.g., SDR, BDR, sales ops, deal desk, customer service, CSM).
• B2B Sales: Demonstrated progressive experience with B2B software sales.
• Subscription GTM: Experience with subscription GTM approaches for customer success management and renewals.
• Communication Skills: Effective communicator with strong interpersonal and collaboration skills.
• Drive: Motivated, driven, and results-oriented.
• Sales Skills: Strong negotiation, presentation, and closing skills.
• Technical Familiarity (Preferred): Experience with technical products, DevOps, software development lifecycle, or application development is a plus.
• Value Alignment: You share GitLab's core values and work in accordance with them.

How GitLab Supports Full-Time Employees

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave