Customer Success Engineer - LATAM

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and over 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

Overview

As a Customer Success Engineer, you will help customers get real, measurable value from GitLab post-sale by providing technical product expertise and best practice guidance. You'll be part of the Customer Success Engineer team delivering GitLab's On-Demand Success Tier through webinars, hands-on labs, office hours, and on-demand engagements.

This is a pooled model rather than account-dedicated. You will collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case adoption across GitLab's core workflows, including SCM, CI/CD, DevSecOps, and Agile Planning.

What You'll Do

• Engage with customers via Zoom and email as a technical consultant during post-sales, offering product, solution, and best-practice guidance.
• Partner with Customer Success Managers to provide in-depth implementation guidance on source code management, CI/CD, DevSecOps, and Agile Planning.
• Deliver customer enablement through webinars, hands-on labs, office hours, and on-demand sessions in a pooled support model.
• Provide architectural and technical guidance that connects technical decisions to business outcomes.
• Collaborate with Account Executives and Renewals Managers to deliver customer-facing subject matter expertise supporting renewal and expansion goals.
• Develop and deliver workshops, demos, and reusable technical enablement content.
• Build and maintain specialty competencies in key market technologies through continuous learning, certifications, and working code examples.
• Contribute to learning resources including GitLab documentation, YouTube content, and Digital Journey enablement programs.

What You'll Bring

• Fluency in English and Spanish. Trilingual proficiency in English, Spanish, and Brazilian Portuguese is a strong plus.
• Location in the United States, Mexico, or Brazil.
• Experience supporting GitLab use cases (SCM, CI/CD, DevSecOps, or Agile Planning) with practical, hands-on technical guidance.
• Proficiency with DevSecOps tooling and the ability to translate technical features into customer business outcomes.
• Technical background in software development or systems engineering, with comfort discussing software architecture and implementation tradeoffs.
• Strong written and verbal communication skills across live Zoom sessions, workshops, and documentation.
• Proven experience serving as a trusted technical advisor in a post-sales setting.
• Excellent time management and prioritization skills within a pooled, multi-engagement model.
• A continuous learning mindset and willingness to build specialty competencies.

About the Team

We are a globally distributed Customer Success Engineer team supporting customers in GitLab's On-Demand Success Tier. We collaborate asynchronously and stay aligned through documentation and shared enablement assets, continually iterating based on customer insights.

Benefits & Compensation

• Base salary range: $93,600—$158,400 USD (US-based range; varies by country/location and level)
• Incentive pay eligible (targeted at up to 100% of base salary for sales-aligned roles)
• Comprehensive health, finance, and well-being coverage
• Flexible Paid Time Off (PTO)
• Equity compensation & Employee Stock Purchase Plan (ESPP)
• Growth and Development Fund
• Parental leave
• Team Member Resource Groups