Partner Success Manager - GiveCampus

About the Role

As a Partner Success Manager for Independent Schools at GiveCampus, you will be the driving force behind the value, satisfaction, and retention of the partner schools in your portfolio. You will own the full partner experience, from onboarding to renewal, serving as a trusted advisor, product expert, and strategic thought partner.

Responsibilities

• Own Partner Relationships: Serve as the main point of contact for a portfolio of East Coast independent school partners, developing deep relationships across stakeholders.
• Drive Adoption and Growth: Ensure optimal use of platform features and best practices through regular touchpoints and strategy reviews.
• Proactive Risk Management: Use utilization dashboards to identify risk, surface opportunities, and prioritize outreach.
• Product Expertise: Become an expert on GiveCampus products and provide strategic training and consultative guidance to partners.
• Knowledge Creation: Build how-to guides, partner spotlights, and internal best practice documentation.
• Cross-functional Advocacy: Collaborate with Sales, Product, and Engineering to advocate for partner needs and influence roadmap priorities.
• Operational Improvement: Contribute to internal projects that improve how we serve partners and scale our work.
• Data-Driven Insights: Use data to assess partner success and contribute to thought leadership through writing, workshops, or presentations.

What We Are Looking For

• Consultative Experience: Proven experience in a customer-facing, consultative role (e.g., customer success, account management, fundraising, or EdTech support).
• Domain Knowledge: Understanding of the fundraising landscape in education, specifically K-12 and independent schools.
• Communication: Excellent ability to explain complex ideas with clarity and kindness.
• Organization: Detail-oriented with strong time-management skills.
• Adaptability: Resilient in the face of change and excited to grow in a fast-paced environment.
• Team Player: A collaborative spirit who thrives in a feedback-rich culture.
• Drive: A competitive spirit and hunger to deliver ambitious results for partners and the mission.