Customer Success Manager - Foundation - West

About GoGuardian

At GoGuardian, we’re helping build a future where all learners are ready and inspired to solve the world’s greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe.

We are an outcomes-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission-driven employees who are inspired by our vision, dedicated to our customers, and ready to roll up their sleeves.

The Role

The Customer Success Manager (CSM) is responsible for retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management. Reporting to the Manager, Customer Success, you’ll play a pivotal role in ensuring that our customers are achieving maximum value from our solutions, ultimately driving renewals, expansions, and cross-sells.

Working closely with New Business Managers, you’ll collaborate on Strategic Growth Plans, guide new customers through onboarding, and proactively monitor customer health to mitigate churn risks. Your primary objective will be to support customers in achieving their goals through GoGuardian’s platform, acting as their trusted advisor and main point of contact throughout the customer journey.

What You’ll Do

• Drive Renewals and Account Retention: Ensure a high rate of renewals by managing and nurturing customer relationships, proactively identifying and addressing challenges, and securing contract renewals before expiration.
• Identify and Execute Expansion Opportunities: Recognize opportunities for account growth by upselling and cross-selling GoGuardian’s products to meet evolving customer needs, contributing to both customer success and revenue targets.
• Guide Customers Through Onboarding and Product Adoption: Lead new customers through implementation and onboarding, ensuring a smooth transition to GoGuardian’s platform and supporting product adoption through guidance and best practices.
• Monitor and Improve Customer Health: Track customer usage and engagement leveraging analytics tools to forecast risks of churn and growth opportunities. Take proactive steps to maintain customer health.
• Act as a Strategic Customer Advocate: Build trusted advisor relationships by understanding customer goals and acting as their advocate within GoGuardian. Share feedback with Product and other departments to continuously improve customer experience.
• Maintain a High-Accuracy Sales Pipeline: Manage your pipeline within Salesforce, maintaining high accuracy in opportunity forecasting and reporting to consistently meet quarterly and annual quotas.
• Deliver Exceptional Customer Experience: Aim to provide a delightful experience in every interaction by being responsive, knowledgeable, and proactive.
• Support Strategic Initiatives and Internal Collaboration: Work closely with New Business Managers to develop and execute Strategic Growth Plans for your designated region.

Who You Are

• 2–4 years of experience in Customer Success, Account Management, Business Development, or a client-facing sales role.
• High-activity, strong follow-up, and results-driven mindset.
• Strong desire to grow and advance in a client-facing role.
• Deep understanding of GoGuardian’s full product suite and ability to align solutions to district needs.
• Proficient in Salesforce, including managing forecasts and building reports to inform account strategy.
• Skilled in navigating customer objections and negotiating toward value-based outcomes.
• Proven track record owning renewal and expansion motions, consistently delivering against ARR targets.
• Able to work cross-functionally with channel and sales teams.
• Practiced detailed sales data hygiene in Salesforce and other sales tools.

What We Offer

• Compensation: Total targeted earnings range of $90,000 to $100,000 (annual base salary + variable pay).
• Equity & Retirement: Employee equity plan and 401(k) matching.
• Health & Wellness: Complete health insurance, wellness days, and fertility/adoption reimbursement.
• Paid Time Off: Flexible time off, paid holidays, paid parental leave, and a paid year-end holiday break.
• Remote Work Perks: Dedicated work-from-home funds to support your home office environment.