Finance Systems Manager - Grafana Labs

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations. We are a 100% remote company with team members across 40+ countries.

The Opportunity

The Finance Systems team is seeking an experienced NetSuite Systems Manager with strong functional and IT support experience to join the team. In this individual contributor role, you will be responsible for administration, configuration, and support for our NetSuite ERP system and associated Finance Business Systems. Additionally, you will be a Finance Systems thought leader and champion of best IT/functional practices, IT General controls, and process improvement automation. Reporting directly to the Sr. Director of Finance Systems, you will collaborate closely with Business Applications, Sales Operations, IT, and Finance teams. This position is 100% remote.

What You'll Be Doing

NetSuite System Administration

• Own day-to-day operations of NetSuite and other Finance Business systems, including hands-on user support and troubleshooting.
• Administer and support the NetSuite ERP system, focusing on Financials, Advanced Revenue Management (ARM), and Zone billing modules.
• Perform system configuration, customization, upgrades, and maintenance alongside compliance with change management, ITGC, and SDLC processes.
• Develop and maintain workflows, custom fields, and scripts.
• Manage NetSuite integrations with other business systems.
• Oversee user access management, SOD reviews, and periodic review processes to resolve segregation of duties conflicts.
• Oversee governance, change management, and end-to-end maintenance of general ledger accounts, cost centers, products, and other structures required for stakeholder reporting.
• Manage ticketing system for tracking open cases and change requests through resolution.
• Optimize system settings, workflows, and customizations for maximum efficiency.
• Ensure data integrity and compliance with SOX regulations.
• Provide training and support to end-users.

Program Management

• Manage and configure finance transformation projects primarily focusing on the order-to-cash cycle (encompassing Lead/Opportunity, Contract Management, Quoting/CPQ, Order Management, Revenue Recognition, Billing, Credit, Collections/Disputes, and Cash Application).
• Collaborate with cross-functional teams such as Sales, Legal, Engineering, Finance, and IT to gather requirements and implement solutions that enhance business processes.
• Identify, scope, and prioritize projects based on business needs. Develop detailed project plans including approach, timelines, milestones, and resources to ensure delivery on time and within budget.
• Define data-driven frameworks and processes to identify, measure, and manage program success focusing on business value and benchmarking.
• Ensure procedures, processes, and proper change controls are followed on all production changes and implementation projects.
• Work with sales operations and business applications teams on system enhancements.

Dashboard Creation and Reporting

• Utilize NetSuite's native tools and Grafana dashboards to create high-performing dashboards tailored to Finance needs.
• Develop reports and visualizations to provide actionable insights from finance data.

What Makes You a Great Fit

• Bachelor’s Degree or higher in Computer Science, Information Technology, Accounting, Finance, or a related field.
• 6+ years of progressive experience as a Finance System Administrator with NetSuite and related financial tools (e.g., Zip, Avalara, Expensify).
• Hands-on IT support experience, including troubleshooting and resolving functional and technical issues.
• Experience with data migration, data mapping, and integration within NetSuite, including the Advanced Revenue Management (ARM) module, Zone billing, and Salesforce integration.
• Administrator-level knowledge of privileged access, content groups, multiple charts of accounts, dynamic approval chains, custom objects, tax codes, tolerances, custom workflows, supplier configuration, and report building.
• Knowledge of ITGCs and experience working in SOC, ISO, and SOX compliant environments.
• Demonstrated experience integrating accounting systems with Salesforce / SFDC (ideally CPQ) and working with NetSuite ARM.
• Experience with project management concepts and tools such as GitHub, Monday.com, and Miro.
• Sharp analytical skills coupled with the ability to troubleshoot complex system issues.
• Knowledge of core accounting processes (order-to-cash, procure-to-pay, record-to-report).
• Highly motivated with the ability to work in a rapidly changing global, remote environment.
• Excellent communication skills with the ability to collaborate cross-functionally.