Sales Development Representative - Grafana Labs

About the Role

As a Sales Development Representative (SDR) at Grafana Labs, you will play a pivotal role in our growth by engaging with users, identifying new business opportunities, and developing your professional sales skillset. You will balance reactive inbound lead management with proactive outbound prospecting to target accounts.

What You’ll Be Doing

• Lead Management: Effectively follow up on inbound leads and maintain knowledge of our technology, competitors, and the open-source ecosystem.
• Proactive Outreach: Utilize a multi-channel approach (email, social, calling) to connect with new leads.
• Discovery: Drive effective discovery conversations to understand user needs and provide appropriate resources.
• Pipeline Growth: Consistently meet new business opportunity and pipeline targets.
• Collaboration: Work closely with marketing and sales teams to drive team success.
• Tooling: Leverage Salesforce, Grafana dashboards, and AI tools to optimize productivity and research.

What Makes You a Great Fit

• Fluent in Hindi and English.
• A detective mindset with the ability to craft thoughtful, value-add messaging.
• Excellent organizational skills and the ability to prioritize tasks.
• A team-first attitude with a willingness to take on tasks of all sizes.
• Driven, humble, and technically curious.
• Open to feedback and coaching.

Why You’ll Thrive at Grafana Labs

• 100% Remote: Join a global, collaborative culture with team members across 40+ countries.
• Ownership: All roles include Restricted Stock Units (RSUs).
• Growth: Defined career pathways and an environment that values professional development.
• Balance: Global annual leave policy of 30 days per annum, including company shutdown days.
• Transparency: Open decision-making and approachable leadership.

Interview Process

We value the CARR model (Context, Action, Results, Reflection) when discussing your experiences. We look for curiosity, passion for technology, and a commitment to continuous improvement.