Sales Development Representative - Grafana Labs

About the Role

As a Sales Development Representative (SDR) at Grafana Labs, you will play a pivotal role in our growth by connecting users with our observability platform. You will balance reactive inbound lead management with proactive outreach to target accounts, acting as a detective to identify new business opportunities.

Core Missions

• User Guidance: Help prospects navigate their Grafana journey by listening to their needs and providing appropriate resources.
• Pipeline Generation: Partner with the Sales Team to connect with influential stakeholders and identify new business opportunities.
• Professional Development: Develop valuable, transferable skills in a fast-paced, innovation-driven environment.

What You’ll Be Doing

• Build and maintain deep knowledge of our technology, the open-source ecosystem, and industry trends.
• Effectively manage inbound leads and execute multi-channel proactive outreach (email, social, phone).
• Utilize Salesforce and Grafana dashboards for lead management and research.
• Conduct discovery conversations to understand user goals and communicate the value of Grafana.
• Collaborate cross-functionally with marketing and sales teams to achieve revenue goals.

What Makes You a Great Fit

• Located in the United States (NORAM).
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to prioritize multiple demands.
• A resourceful, proactive mindset with a focus on quality and extreme ownership.
• A team-first attitude and a willingness to embrace feedback and coaching.
• Technically curious and comfortable using AI tools to improve productivity.

Why You’ll Thrive at Grafana Labs

• 100% Remote Culture: Join a global team united by collaboration and shared purpose.
• Growth Environment: Tackle meaningful work in a scaling, innovation-driven organization.
• Transparency: Benefit from open decision-making and approachable leadership.
• Work-Life Balance: Enjoy a global annual leave policy of 30 days per annum, including company-wide shutdown days.
• Career Pathways: Clear opportunities for professional growth and development.

Interview Process

We value the CARR model (Context, Action, Results, Reflection) when discussing your experiences. We look for candidates who are curious, humble, and eager to incorporate feedback throughout the interview process.