Senior Solutions Engineer, Acquisition | East Coast - Grafana Labs

About Grafana Labs

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams unified visibility across disparate data.

Customers including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital.

The Opportunity

Our Enterprise Solutions Engineering team are our in-house, customer-facing product experts. The Enterprise SE team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure they are happy and successful.

We share our technical and product expertise through demos, hands-on enablement, presentations, technical evaluations, and ongoing interaction. We also partner closely with our Sales team to qualify and close opportunities while providing a key feedback loop into Product Management and Engineering.

What You'll Be Doing

• Join as an early member of a high-growth team working together to solve technical and customer problems
• Partner with the Sales team to articulate the Grafana value proposition, vision, and strategy to customers
• Own the technical engagement with customers and help close high-velocity opportunities through competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations and demos to prospective and existing customers
• Proactively communicate with customers and internal teams to provide feedback on products and the competitive landscape
• Drive product conversations based on customer needs and pain points
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create enablement materials

What Makes You a Great Fit

• Ideally located in the Greater NYC or Boston Area (US East Coast)
• 5+ years of technical pre-sales experience, ideally with open source technologies or in the metrics/monitoring and observability space
• Demonstrated ability to hit the ground running in a fast-paced startup environment
• Strong judgment, collaboration, and leadership skills
• Experience collaborating effectively within a distributed, remote-first international team
• Exceptional written and oral communication skills to present value propositions and technical advantages
• Passion for solving technical challenges and delivering creative customer solutions
• Strong technical mindset with a desire to continue growing technically (e.g., coding bootcamp graduate, software engineering, or post-sales background)

Compensation & Benefits

• OTE Range: $204,000 - $254,000 USD (On-Target Earnings; actual offer depends on experience and skillset)
• Equity: Restricted Stock Units (RSUs) included with every role
• Paid Time Off: 30 days of global annual leave, including 3 company-wide Grafana Shutdown Days
• Remote Setup: 100% remote company culture with in-person onboarding to get you connected from day one