Senior Solutions Engineer (Arabic Speaker) - Grafana Labs

About the Role

Grafana Labs is looking for a Senior Solutions Engineer to join our customer-facing team. As a product expert, you will enable our global growth by educating potential and existing customers, ensuring their success with the Grafana Cloud platform. You will act as the technical bridge between our customers, the Sales team, and our internal Engineering/Product organizations.

What You'll Be Doing

• Technical Partnership: Partner with the Sales team to articulate the Grafana value proposition, vision, and strategy.
• Customer Engagement: Own the technical engagement, helping to close complex opportunities through advanced competitive knowledge and technical credibility.
• Presentations: Deliver high-impact product and technical presentations to potential and existing customers.
• Feedback Loop: Communicate customer needs and competitive landscape insights to internal Product Management and Engineering teams.
• Content Creation: Contribute to documentation, blog posts, video content, and knowledge base articles to support customer enablement.

What Makes You a Great Fit

• Experience: 5+ years of technical pre-sales experience.
• Communication: First-class written and oral communication skills; ability to articulate complex technical advantages clearly.
• Language: Fluent in Arabic.
• Location: Must be located in Spain.
• Mindset: A technical mindset with a passion for solving challenges and a desire for continuous technical growth.
• Collaboration: Strong judgment and leadership skills, with the ability to thrive in a remote-first, collaborative environment.

Bonus Points

• Experience with Open Source technologies or the Metrics/Monitoring space.
• Familiarity with sales methodologies like MEDD(P)ICC.

Why You’ll Thrive at Grafana Labs

• 100% Remote Culture: Join a global team united by collaboration and shared purpose.
• Growth: Tackle meaningful work in a high-growth, innovation-driven environment.
• Ownership: All roles include Restricted Stock Units (RSUs).
• Balance: Global annual leave policy of 30 days per annum, including company shutdown days.
• Support: Transparent leadership, defined career pathways, and a high-trust, low-ego culture.