Senior Solutions Engineer - Grafana Labs

The Opportunity

The Solutions Engineering team are the customer-facing product experts. We enable Grafana Labs' worldwide growth by educating potential and existing customers to ensure they are successful. We share our technical and product expertise through demos, hands-on enablement, presentations, technical evaluations, and ongoing interaction. We partner closely with our Sales team to help qualify and close opportunities.

What You'll Be Doing

• Partnering with our Sales team to articulate the overall Grafana value proposition, vision, and strategy.
• Owning the technical engagement with customers and helping close complex opportunities through advanced competitive knowledge and technical credibility.
• Delivering product and technical presentations to potential and existing customers.
• Communicating effectively with customers and internal teams to provide feedback on our products and the competitive landscape.
• Driving product conversations based on customer needs and problems.
• Enhancing documentation, writing blog posts, recording videos, and creating enablement material.

What Makes You a Great Fit

• 5+ years of technical pre-sales experience.
• Openness to complex assignments requiring strong judgment, collaboration, and leadership.
• First-class written and oral communication skills to collaborate with remote-first teams and worldwide customers.
• A passion for solving technical challenges and bringing creative solutions to customers.
• A technical mindset and a desire to grow technically.
• Must be located in the Netherlands.

Bonus Points

• Experience with Open Source technologies or in the Metrics/Monitoring space.
• Experience with sales methodologies like MEDD(P)ICC.

Compensation & Rewards

• Salary: EUR 124,000 - 148,000 OTE.
• Equity: Restricted Stock Units (RSUs) for all team members.
• Leave: 30 days annual leave per annum (inclusive of 3 Grafana Shutdown Days).

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture: A remote-only company bringing together talent from around the world.
• Scaling Organization: Tackle meaningful work in a high-growth environment.
• Transparent Communication: Open decision-making and regular company-wide updates.
• Innovation-Driven: Autonomy and support to ship great work.
• Open Source Roots: Built on community-driven values.
• Empowered Teams: High trust, low ego culture that values outcomes over optics.
• Career Growth: Defined pathways to develop your career.
• In-Person Onboarding: Thrive from day one with fellow new 'Grafanistas'.