Senior Solutions Engineer, Growth - Grafana Labs

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards, Grafana Cloud provides unified visibility across disparate data.

The Opportunity

Our Enterprise Solutions Engineering team acts as our in-house, customer-facing product experts. The Enterprise SE team drives Grafana Labs' global growth by educating potential and existing customers to ensure their success. We share technical and product expertise via demos, hands-on enablement, presentations, technical evaluations, and ongoing interaction, partnering closely with the Sales team to qualify and close opportunities.

What You'll Be Doing

• Join as an early member of a high-growth team working together to solve technical and customer problems.
• Partner with the Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers.
• Own technical engagements with customers and help close high-velocity opportunities through competitive knowledge, technical skill, and credibility.
• Deliver product and technical presentations to prospective and existing customers.
• Proactively communicate with customers and internal teams to provide a feedback loop on products and the competitive landscape.
• Drive product conversations based on customer needs and pain points.
• Collaborate with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create enablement material.

What Makes You a Great Fit

• Ideally located in Atlanta, Orlando, Miami, and/or Tampa (Mid-Atlantic / Southeast US).
• 5+ years of technical pre-sales experience, ideally with open-source technologies or in the metrics/monitoring space.
• Strong judgment, collaboration, and leadership skills suited for a fast-paced environment.
• Proven ability to work and collaborate effectively within a remote-first international team.
• Excellent written and oral communication skills with the ability to articulate value propositions and technical differentiators.
• Passion for solving technical challenges and bringing creative solutions to customers.
• Technical mindset with a desire to grow technically (post-sales, engineering, or coding bootcamp background welcome).

Compensation & Benefits

• OTE Range: $204,000 - $254,000 (actual base/OTE varies by level, experience, and skillset).
• Equity: Restricted Stock Units (RSUs) included for all roles.
• Paid Time Off: Global annual leave policy of 30 days per annum (including 3 Grafana Shutdown Days).
• Culture: 100% remote global culture, in-person onboarding, and transparent leadership.