Solutions Engineer | East Coast | Remote - Grafana Labs

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. We are a 100% remote company with team members across 40+ countries.

Are you looking for something new in your career? Enjoy a challenge? Love to innovate and learn? Our Commercial Solutions Engineering team are our in-house, customer-facing product experts, enabling Grafana Labs' worldwide growth by educating potential and existing customers.

What You'll Be Doing

• Join as an early member of a high growth team working together to solve technical and customer problems the right way
• Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• Drive product conversations based on need and problems learned during customer interactions
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

What Makes You a Great Fit

• Ideally located on the East Coast
• 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
• Strong judgment, collaboration, and leadership skills suited for a high-growth startup environment
• Ability to work and collaborate effectively with an international, remote-first team
• First-class written and oral communication skills to articulate our value proposition and technical advantages
• Passion for solving technical challenges and bringing creative solutions to customers
• Technical mindset and a desire to grow technically (coding bootcamp grads, post-sales, or engineering backgrounds welcome)
• Self-motivated, initiative-driven, creative, and adaptable

Why You'll Thrive at Grafana Labs

• 100% Remote, Global Culture: Bring together talent from around the world, united by a culture of collaboration.
• Scaling Organization: Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication: Open decision-making and regular company-wide updates.
• Innovation-Driven: Autonomy and support to ship great work and try new things.
• Open Source Roots: Built on community-driven values.
• Balance is Key: Global annual leave policy of 30 days per annum, including Grafana Shutdown Days.