Staff Fullstack Engineer - Platform (App Core Usage)

About Grafana Labs

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI.

We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital.

The Opportunity

Application Core Services (AppCore) is a group within Platform, in the Foundations department. We build and operate systems that support Grafana’s business operations and customer experience, working closely with product teams and internal business partners.

The Usage squad works on billing, rates, usage calculations, usage visibility and cloud marketplace integrations. Our software helps customers understand their consumption and costs, and helps internal teams operate accurate, reliable billing processes.

We are looking for a Staff Fullstack Engineer with strong backend experience who enjoys making complex business systems reliable, understandable and easier to operate. You will help deliver new capabilities while improving existing services, reducing repetitive manual work and addressing edge cases that affect customers and internal stakeholders.

Our ownership includes application code, data stores, deployment configuration and the cloud infrastructure supporting our services. You should be comfortable following a problem across those boundaries and making improvements with the appropriate platform teams.

What You’ll Be Doing

Your initial focus will be approximately 75% backend and 25% frontend. This balance will evolve with the squad’s priorities.

• Design, build and operate backend services and APIs supporting billing, rates, usage calculations, usage visibility and marketplace workflows.
• Build and maintain backend services primarily in Go, with Node.js also present in our stack, and contribute to TypeScript/React applications to deliver complete features.
• Improve the correctness and reliability of billing and usage workflows, including validation, reconciliation, error handling and recovery.
• Identify recurring manual tasks and replace them with maintainable automation, clear operational workflows and appropriate controls.
• Maintain and evolve the infrastructure supporting our services, including Kubernetes workloads, scheduled jobs, cloud resources and deployment configuration.
• Use infrastructure as code and automated delivery pipelines to make changes repeatable, reviewable and safe across environments.
• Investigate production issues across application code, databases and infrastructure, including resource exhaustion, failed jobs, slow queries and replication delays.
• Plan and execute service deployments, database changes and infrastructure migrations, including validation, monitoring and recovery plans.
• Build and maintain integrations with cloud marketplaces and external business systems where required by the squad’s work.
• Deliver projects from understanding requirements and proposing an approach through implementation, testing, rollout and production support.
• Make changes traceable and testable, supporting audit requirements and clear explanations of system behaviour.
• Collaborate with product management, Support, DealOps, GTM, infrastructure teams and adjacent AppCore squads to clarify requirements and resolve dependencies.
• Share technical leadership through design discussions, code reviews, mentoring and practical improvements.
• Participate in the squad’s on-call rotation after onboarding. Improve dashboards, alert quality, runbooks and recovery procedures, and follow through on incident findings.

What Makes You a Great Fit

• Substantial experience designing, delivering and operating production backend systems, with the depth and judgment to lead complex work hands-on.
• Strong experience building and operating production backend systems in Go.
• Professional experience contributing to frontend applications using TypeScript and React, or comparable technologies.
• Experience reasoning about distributed systems, including partial failures, retries, consistency and interactions between services.
• Experience with relational databases, including data modelling, schema migrations, query performance and safe production changes.
• Practical experience deploying and troubleshooting containerised services and jobs in Kubernetes.
• Experience managing cloud infrastructure through code and working with CI/CD pipelines, environment configuration and controlled rollouts.
• Ability to investigate production problems using logs, metrics and traces, and turn findings into lasting improvements.
• Experience working remotely, with clear asynchronous communication and dependable collaboration across time zones.
• Experience writing readable, well-tested software that other engineers can understand, maintain and operate.
• Willingness to participate in on-call and take responsibility for the production behaviour of the systems you build.