Staff Technical Writer - Grafana Labs

Grafana Labs is looking for a Staff Technical Writer to create documentation and learning content that helps people adopt and master Grafana’s observability products. You’ll work with engineers, product managers, and the Grafana writing team to produce content for a range of products and audiences, from first-time users to experienced practitioners.

AI is part of how this team works. We use AI-assisted workflows and tools throughout the content lifecycle, from research and drafting to review, validation, and maintenance. You’ll use these tools every day and help the team get better at using them.

Key Responsibilities

• Plan, research, write, and maintain documentation and learning content (concepts, tasks, tutorials, references, and in-product learning) that supports adoption and long-term product mastery.
• Use AI tools and workflows to work faster and at a higher quality: drafting, structuring, technical validation, consistency checks, and keeping content current.
• Contribute to the team’s shared AI workflows and skills, and look for ways to improve and automate how we create and maintain content as tools and models evolve.
• Partner with engineers, PMs, and other stakeholders to understand product requirements, interview subject matter experts, and turn complex technical detail into clear, accurate content.
• Test what you document by running software, following your own procedures, and flagging product and UX gaps.
• Use docs and learning analytics, along with user feedback, to find content gaps, prioritize your work, and show the impact of what you ship.
• Collaborate to improve information architecture, voice, and consistency across documentation.
• Manage several projects at once, using judgment to prioritize and communicate clearly.
• Mentor teammates and share practices that raise the quality of the team’s work.

Requirements

• Experience writing or documenting enterprise or developer-facing software, with a portfolio or writing samples that show technical depth.
• Hands-on experience using AI tools and models in your writing workflow.
• Experience working with docs-as-code: command-line Git, GitHub (pull requests and reviews), Markdown, and common IDEs.
• Comfort working in technical environments (set up, run, and troubleshoot software yourself).
• Experience collaborating with engineers and product managers.
• Experience working remotely and asynchronously on a distributed team.

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture: Bring together talent from around the world united by collaboration and shared purpose.
• Scaling Organization: Tackle meaningful work in a high-growth environment.
• Transparent Communication: Open decision-making and regular company-wide updates.
• Innovation-Driven: Autonomy and support to ship great work and try new things.
• Global Annual Leave: 30 days per annum (including 3 Grafana Shutdown Days).