Pre/Post Sales Solutions Architect at Gremlin

Today’s complex, fast-paced systems are prone to reliability risks that can lead to costly outages and erode customer confidence. Gremlin, the industry leader in Chaos Engineering and reliability testing, provides a Reliability Platform that helps high-availability teams proactively monitor and test systems, enforce reliability standards, and automate practices organization-wide. We partner with hundreds of the world’s largest organizations where high availability is non-negotiable.

About the Role

We are seeking a passionate Solutions Architect to join our growing team and help customers understand the value of Reliability Management. In this pre- and post-sales role, you will demonstrate Gremlin Reliability Management, offer guidance on best practices for building reliable architectures, and advise customers on designing and implementing experiments to activate their reliability journey.

In this role, you will:

• Demonstrate Gremlin in customer calls and webinars.
• Partner with the sales team to drive technical wins and grow Gremlin’s customer base.
• Participate in and lead proof-of-concepts with potential customers.
• Educate potential customers on Reliability and Chaos Engineering.
• Work with existing customers on technical projects and assist in troubleshooting.
• Consult with customers on the resiliency of their applications and architecture, diagnose gaps, and recommend solutions.
• Participate in technical workshops and conferences.
• Collaborate with different functions of the company, including Product Marketing, Support, and Engineering.

We'll expect you to have:

• 5+ years of experience as a Solution Architect in a tech company.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Hands-on experience with:
  • Kubernetes Platforms, Managed and Unmanaged (AKS, EKS, GKE, OpenShift, Rancher).
    • Certified Kubernetes Administrator is a plus.
  • Linux - Shell scripting.
    • Certified Linux Administrator is a plus.
  • Container and Container Runtimes.
  • Operating Systems concepts (CPU, Memory, and networking).
• Working knowledge of:
  • Observability solutions - Application Performance Management.
  • Load Testing solutions (e.g., JMeter, LoadRunner, Grafana K6).
  • CI/CD and Automation Tools (e.g., Jenkins, Ansible).
  • Service Mesh (e.g., Istio), REST APIs, and related tools.
  • Familiarity with one or more programming languages: Python, Java, Go.
• Certification and experience with one or more public cloud providers, including Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).

Bonus experience:

• Experience in an SRE or DevOps role resolving production outages.
• Knowledge of modern DevOps and SRE tools.
• Integration into ITSM Tools.

About Gremlin

Gremlin is a team of industry veterans dedicated to setting the standard for reliability. We equip leading organizations with the mindset and expertise needed to drive reliability improvements that move the world forward. We are backed by top-tier investors Index Ventures, Amplify Partners, and Redpoint Ventures. Our customers love us, and we are thrilled to be a partner in their success.

What We Care About

• We Care about our People: We strive to treat our people with respect, empathy, and dignity, assuming good intent. All are welcome at Gremlin; we believe our differences make us stronger.
• We Care about Collaboration: We are strongest when we come together as one team with shared goals. As a remote company, we approach every challenge as a shared challenge, relying on each other for diverse perspectives and creative ideas.
• We Care about Results: We value high productivity and low drama. Results matter, and everyone owns the outcomes of their actions. We reward speed over perfection and empower iteration and experimentation.

We welcome you for who you are. The more voices and ideas we have represented in our business, the more we will all flourish, contribute, and build a more reliable internet. Gremlin is a place where everyone can grow and is encouraged. If this role excites you, please apply.