Customer Success Manager - Hummingbird

Hummingbird is a remote-first, fully distributed team united by the shared mission of helping fight financial crime. Since our launch in 2017, we’ve helped major financial institutions and tech-savvy trailblazers alike (e.g., Plaid, Raymond James, Crypto.com) orchestrate their compliance programs through thoughtfully designed, intuitive, AI-powered compliance tools.

About the Role

We’re hiring a Customer Success Manager at Hummingbird. This is a highly visible, impactful, cross-functional role that works closely with our customers and with almost every team internally. We’re looking for someone who is passionate about building meaningful relationships and has a bias for over-communicating and active solutioning.

Key Responsibilities

• Develop strong, genuine client relationships with Hummingbird’s customers, partnering closely with management and senior-level leadership.
• Build and execute strategic account plans that drive client satisfaction, retention, and growth to maximize partnership lifetime value.
• Act as a trusted advisor, coaching customers on best practices, helping them navigate how AI is changing compliance work, and translating that shift into practical next steps and measurable ROI.
• Collaborate cross-functionally in a fast-paced, high-growth environment.
• Solve customer problems with creativity, empathy, and pragmatism.

What We're Looking For

• Experience in a Customer Success Manager role, ideally within a SaaS company managing enterprise accounts.
• Financial Institution or Fintech experience is a plus.
• Resourceful, proactive, and creative—able to build playbooks from scratch when needed.
• Analytical mindset with a love for using data to identify trends and guide customers.
• Skilled at discovery and comfortable engaging with stakeholders at all levels.
• Curious, continuous learner who cares deeply about team culture and supporting colleagues.

What We Offer

• Ground-floor opportunity: Help shape the future and growth of Hummingbird.
• Competitive compensation: Includes cash and equity.
• Remote-first culture: Fully distributed team based in the US.
• Great benefits: Health, vision, and dental coverage, plus 401(k).
• Inclusive environment: Safe, respectful, and comfortable workplace prioritizing DEIB.