Manager, Security Operations Center - EMEA

About Huntress

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, backing our in-house technology with a 24/7 human-led Security Operations Center (SOC).

Huntress now secures more than 5M endpoints and 14M identities worldwide. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.

What You'll Do

The Huntress Security Operations Center is a global team of security analysts dedicated to investigating and responding to incidents on our partners’ networks 24/7, 365 days a year. This role is accountable for defining and streamlining processes, workflows, and playbooks that enable effective day-to-day operations.

As Huntress continues to grow, we are laser-focused on scaling our operations and force-multiplying our human analysts by 10X. The Security Operations Manager will work with their peer regional managers to ensure consistent global operations while providing our analyst team with training opportunities and career growth.

Responsibilities

• Design, implement, and enforce internal processes to reduce burnout and increase the productivity of the operations center against a global set of expectations and standards.
• Manage and enforce local/global shift coverage to ensure 24/7 operations are maintained 365 days a year.
• Meet with analysts in a 1:1 setting weekly to socialize focus initiatives, gather feedback, provide feedback, and enable analysts to progress rapidly in their career.
• Contribute to the development and implementation of analyst training programs designed to streamline onboarding and advance skill sets in Digital Forensics, Incident Response, Malware Analysis, Detection Engineering, Threat Hunting, and Automation.
• Work with Product organizations to prioritize the creation of new capabilities designed to augment and force multiple analyst capabilities.
• Maintain accountability for routine quality assurance for your designated region.
• Engage with Support to create streamlined workflows for partner/customer requests needing SOC analysis.
• Strengthen and mature existing processes and relationships with Tactical Response, Threat Hunting, and Detection Engineering teams.
• Provide a level of technical leadership for SOC analysts.
• Ensure team members understand Huntress' mission goals and how their work fits into the bigger picture.
• Provide key input and guidance to stakeholders like Marketing, Sales, Support, and Product.
• Develop, track, and report on OKRs linked to SOC focus initiatives.
• Help operationalize new technologies and services that Huntress brings to market.
• Participate in public speaking engagements in webinar and in-person formats.

What You Bring To The Team

• Experience leading diverse cybersecurity teams across Security Operations, DFIR, Malware Analysis, Threat Hunting, and Detection Engineering.
• 5+ years of Security Analyst experience in a global 24x7 security operations center with a focus on Windows forensics.
• 2+ years of team lead or managerial experience in a global operations center or Incident Response role (preferably within an MSSP, MDR provider, or IR service).
• Active engagement in the information security community through conferences or public domain contributions.
• Continuous learning habits regarding threat actor tradecraft, detection techniques, and security ops concepts.
• Ability to identify workflows and create detailed process diagrams and operating procedures.
• Effective communication of highly technical concepts to stakeholders of varying technical backgrounds.
• Demonstrated experience leading initiatives or projects requiring delegation and accountability.
• Data-driven approach with experience in Data Science concepts.

What We Offer

• 100% remote work environment (UK)
• Home office setup reimbursement (£398)
• Digital monthly reimbursement (£92)
• Generous personal leave entitlements
• Travel to the US 1-2 times/year for company events
• Pension scheme
• Access to BetterUp for coaching and professional growth