Revenue Operations Manager and Business Systems Team Lead - Hyperproof

About the Role

Hyperproof is seeking a talented Revenue Operations Manager and Business Systems Team Lead to optimize our revenue and business systems ecosystem across Sales, Customer Success, Account Management, Implementation, and Deal Desk. Reporting to the SVP of Operations, you will act as a strategic systems architect, RevOps partner, and team lead managing two direct reports.

You will bridge high-level strategy and hands-on execution: architecting system flows, managing Nue CPQ, driving forecasting and pipeline reporting, and leading day-to-day systems operations while mentoring your team.

Who You Are

RevOps Partnership & Revenue Strategy

• Strategic Business Partner: Trusted operational partner to Sales, Marketing, Finance, and Customer Success leaders for process optimization, territory/capacity insights, pipeline reviews, and GTM execution.
• Forecasting & Revenue Analytics: Skilled in building and maintaining revenue metrics, renewal forecasting, NRR/GRR tracking, and churn analysis to identify systemic revenue risks.
• Process Architecture: Experienced in mapping pre- and post-sale customer journeys, handoffs, and operational playbooks to drive retention, expansion, and team efficiency.

Systems Architecture & Tech Stack Governance

• Salesforce & CPQ Ownership: Hands-on architect and administrator for Salesforce (system of record) and Nue CPQ, owning product catalogs, SKU/packaging creation, pricebooks, custom attribute setups, and Deal Desk approvals.
• End-to-End System Integration: Expert in designing scalable data flows across interconnected GTM tools (Planhat, LeanData, Maxio, Outreach, Highspot, ChiliPiper) with minimal manual overhead.
• Data Architecture & Governance: Skilled in creating technical documentation, field libraries, change logs, and data quality standards that keep cross-system data accurate and audit-ready.

Team Leadership & Project Management

• Player-Coach & Team Lead: Proven ability to lead a small team—managing sprint intake, setting clear priorities, conducting flow/code reviews, and developing technical capacity.
• Project Delivery: Experienced in leading complex system implementations from requirements gathering through vendor evaluation, testing, deployment, and change management.
• Practical AI & Automation: Skilled in leveraging modern AI and automation tools to streamline workflows, enrich CRM data, and improve operational output.

What You'll Do

RevOps Leadership & Business Partnership

• Act as the primary operational partner for Sales, Marketing, Finance, and CS leadership—translating business priorities into actionable revenue strategies and system workflows.
• Own revenue operations, including renewal/expansion forecasting, weekly pipeline hygiene, NRR channel updates, and churn analysis.
• Manage Deal Desk operational reviews, order form templates, custom SKU controls, and monthly Finance reconciliations (SFDC Maxio) to maintain quote-to-cash alignment.
• Conduct quarterly pricing and discounting analysis in partnership with Finance and Product Marketing to evaluate historical trends and margin impact.

Systems Architecture & Administration

• Serve as primary architect and hands-on administrator for Salesforce and Nue CPQ, maintaining high system availability, flow logic, and data integrity.
• Co-own the business systems roadmap with the SVP of Operations driving structured intake, trade-off evaluations, and deployment release calendars.
• Manage the Planhat-to-Salesforce data flow, ensuring seamless bi-directional synchronization for customer health scores, renewal milestones, and usage data.
• Oversee user access provisioning, security configuration reviews, and license management across all GTM and revenue tools.
• Manage GTM system vendor contracts, renewals, invoice approvals, and systems budget allocations.

Team Management & Operations

• Lead, mentor, and direct a small team.
• Establish structured intake, prioritization, and sprint cadences for all RevOps and systems requests across the organization.
• Maintain comprehensive technical documentation, architecture maps, and user training guides for all system modifications.

Key Milestones

First 3 Months

• Complete a comprehensive audit of the business systems landscape and successfully complete onboarding on Nue CPQ, taking full ownership of SKU management, pricebook updates, and Deal Desk approvals.
• Establish and document data governance standards across Salesforce, Planhat, and Maxio, delivering a remediation plan for identified data quality issues.
• Establish a recurring RevOps reporting cadence for post-sales leadership (NRR/churn analytics) and streamline the monthly SFDC Maxio reconciliation workflow.
• Achieve a measurable reduction in quote cycle time or CPQ order form error rate.

First 6 Months

• Design and deploy a semi-automated renewal tracking process between Planhat and Salesforce with automated status triggers and clear checkpoint ownership.
• Deliver at least three prioritized roadmap projects (e.g., LeanData routing optimization, CPQ structure cleanup, or automated attribution mapping).
• Reduce custom SKU exception requests by 20% through standardized Nue CPQ rules.
• Improve Planhat-to-Salesforce data synchronization accuracy.
• Decrease lead routing turnaround times.

Qualifications

• 6+ years of progressive experience in Revenue Operations, Sales Operations, or Business Systems within a B2B SaaS environment.
• 2+ years of team lead or managerial experience guiding direct reports (delegating sprint tasks, conducting technical reviews, and mentoring team members).
• Deep Salesforce Expertise: Advanced experience with Salesforce strategy, architecture, complex Flows, and system integration patterns.
• Hands-on CPQ Experience: Direct administration experience with CPQ platforms (Nue CPQ preferred).
• Post-Sales Tooling Knowledge: Hands-on experience administering Customer Success platforms (Planhat, Gainsight, ChurnZero, or similar) integrated with CRM systems.
• SaaS Revenue Metrics: Strong understanding of B2B SaaS financial models, including ARR, NRR, GRR, logo retention, quote-to-cash, and sales capacity modeling.
• Data & Analytics Rigor: Expert-level capability in reporting, dashboard creation, data modeling, and financial system reconciliations (e.g., SFDC to Maxio).
• Education: Bachelor's degree in Business, Information Systems, Finance, or equivalent practical experience.