Customer Support Representative - Jane

About Jane

Jane is a practice management platform used by thousands of health and wellness clinics. Our product is robust, multi-faceted, and growing—powering everything from scheduling and charting to payments, telehealth, insurance, and more.

Our Support team isn’t like most. They don’t just answer questions; they play a critical role in deeply understanding clinic needs, solving real problems, and helping practitioners get the most out of Jane.

The Role

This role blends support, sales, and onboarding. You’ll lead demos, onboarding calls, and real-time support and troubleshooting across phone, chat, and video—often at high volume, always with a focus on quality and effectiveness over scripts or playbooks.

At Jane, our performance bar is “delight.” One moment you might be troubleshooting a complex health insurance setup, the next guiding someone who’s never used software before. You will need to tailor your communication to meet all kinds of learners where they are.

Career Progression

As we grow, so do the opportunities: whether you're interested in becoming a subject matter expert, shaping systems and strategy, or growing into people leadership, we support a variety of career paths based on your strengths and goals. Support team members need to thrive for about 12 months in this position before exploring other roles outside of it.

Working Remotely, Together

The UK team is fully remote, but we get together in person for co-working days every 2–3 months. It's a chance to collaborate face-to-face, build relationships, and work together on shared projects.

You Might Love It Here If...

• You love thoughtful feedback that challenges you and stretches you beyond your comfort zone.
• You feel at home in complexity, whether navigating software or live problem-solving across channels.
• You’re always looking for ways to push from “good” to “great.”
• You bring warmth and clarity to every customer interaction, leaving them feeling seen, supported, and confident.
• You thrive in fast-paced, live conversations and can switch gears without losing your stride.
• You’re endlessly curious, asking great questions to learn how things work and how to improve them.

Bonus Points

• Experience with or interest in attending conferences and trade shows across the UK (from smaller shows with 100–200 attendees to flagship industry events with thousands of delegates).

This Role Might Be A Struggle If...

• You prefer to work independently without regular feedback.
• You’re uncomfortable being on live video calls, building real-time relationships, or solving problems face-to-face with customers.
• You thrive behind the scenes or in predictable, established workflows rather than live, front-facing roles with high visibility and day-to-day variety.
• A fast-paced, ever-evolving environment feels overwhelming (priorities and schedule assignments may shift in real time).
• You find learning multiple complex tools simultaneously frustrating.

Compensation & Benefits

• Starting Annual Salary: £38,795 for all Customer Support Representatives, with eligibility for an anniversary salary increase reflecting growth and contribution.
• Private Healthcare: Fully covered medical, dental, and vision care through Bupa for you and your dependants.
• Income Protection: 75% of your salary covered (up to £100,000) for long-term illness or injury, on top of Statutory Sick Pay.
• Life Insurance: Cover of 4x your annual salary through Legal & General (up to age 65).
• Holiday Allowance: Starting at 20 days + bank holidays, your birthday off if it falls on a workday, plus 3 additional paid days over the Christmas period.
• Jane’s Stock Option Plan (JSOP): Equity options based on your starting date and starting salary.