Sales Engineer - JumpCloud

About JumpCloud

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

About the Role

The Sales Engineering team is rapidly expanding to support our sales functions and equip our salespeople with the technical resources they need to help drive revenue growth. The Pre-Sales Engineering team is responsible for providing technical expertise and consulting to organizations during their evaluation and to help show the value of JumpCloud solutions.

What You'll Be Doing

• Technical Advisor: Act as the technical trusted advisor to provide consultative support for organizations evaluating the JumpCloud platform.
• Demos & Alignment: Provide tailored product demonstrations, uncover customer pain points, and align JumpCloud solutions to those challenges.
• Sales Support: Support direct and partner sales teams with product-related questions and skill development.
• Partner Enablement: Build relationships with partners through technical enablement and co-selling.
• Trial Support: Assist prospects with setup and configuration of free trials, and provide technical Q&A as they progress.
• Sales Cycle Readiness: Assess prospect readiness to enter a formal sales cycle and advise on implementation best practices for quick time-to-value.
• Feedback Loop: Identify common technical issues and themes that could be addressed through product development, automation, and/or self-serve.
• Evaluation Frameworks: Provide evaluation frameworks for prospects to follow in their Proof of Value (POV).

What We're Looking For

• Excellent written and verbal communication skills.
• Ability to make complex technical concepts simple.
• Comfortable speaking with technical evaluators and IT leaders, adjusting your talk-track to match the audience.
• Strong desire and ability to learn new complex concepts.

Preferred Qualifications

• Experience: 2-5 years of experience in a technical Sales Engineering or similar role.
• SaaS & Directory Knowledge: Strong knowledge of Cloud/SaaS technologies and Active Directory environments.
• Networking & Protocols: Understanding of network architecture and industry-standard authentication/authorization protocols (e.g., SAML, OIDC/OAuth, LDAP, RADIUS).
• Endpoint & Identity: Familiarity with MDM, RMM, or similar endpoint solutions, as well as MFA technologies (e.g., TOTP, WebAuthn).
• Deployment: Experience configuring and deploying identity and/or directory solutions.
• Scripting & APIs: Experience with basic scripting languages (e.g., Bash, PowerShell) and API integration/automation.
• Sales Cycles: Experience with both direct and channel/partner sales cycles.
• Language: Must be professionally fluent (written and spoken) in both Spanish and English.