Director of User Experience - Limble

About Limble

At Limble, we empower the unsung heroes who support the world. We’re revolutionizing the way businesses manage their maintenance operations by providing a comprehensive suite of software solutions that empower organizations to optimize asset performance and drive operational excellence. From preventive maintenance to inventory management and beyond, our robust CMMS platform offers a suite of features designed to streamline operations and enhance productivity.

About the Role

We're looking for a Director of UX to lead and scale our UX function at a pivotal stage of growth. You'll report directly to the VP of Product and serve as a strategic partner in accelerating product adoption across Limble's user base.

You'll lead a growing, multi-disciplinary UX team with the mandate to elevate design maturity, embed data-driven practices, leverage AI to boost productivity, and make UX a measurable driver of adoption and retention.

This is a people-first leadership role for someone equally comfortable setting strategic direction and coaching their team through complex, real-world design problems while building partnerships with cross-functional stakeholders.

What You'll Do

Team Leadership & Development

• Lead, mentor, and grow a multi-functional design team.
• Build a high-performance design culture grounded in craft, curiosity, and user empathy.
• Define career ladders, growth frameworks, and hiring plans to scale the team as Limble grows.
• Foster a data and feedback-rich environment with strong design critique and review practices.

Strategic Partnership

• Serve as a strategic UX partner to the VP of Product, contributing to roadmap prioritization and product vision.
• Represent the voice of the user at the leadership level, ensuring UX considerations are embedded in product strategy from day one.
• Partner with Product Marketing, Customer Success, and Support to connect UX work to customer outcomes and commercial goals.
• Collaborate closely with Engineering to ensure design feasibility, velocity, and quality.
• Explore how AI can directly inform in-product experiences for end users, reducing friction and accelerating time-to-value.

Data-Driven Design Practice

• Champion and operationalize Pendo as Limble's primary platform for user analytics, in-app guides, and behavioral insights.
• Build internal practices and rituals around Pendo data—establishing how the team uses usage analytics, funnel data, and NPS signals to drive design decisions.
• Spearhead the team's adoption of AI-powered tools across the design workflow to reduce time from initial insight to validated solution.
• Partner with Product and CS to align on metrics that matter: adoption, activation, task success, and time-to-value.
• Drive a culture of hypothesis-driven design with regular usability testing, A/B testing, and quantitative validation.

Content, Onboarding & Instructional Design

• Oversee Limble's technical writing and in-app content function, ensuring documentation and guides meet a high bar for clarity and usability.
• Define and enforce best practices for in-app onboarding, tooltips, walkthroughs, and contextual help—leveraging Pendo's guide capabilities.
• Partner with Customer Success and Support to identify friction points and translate them into scalable self-serve content solutions.
• Bring a strong point of view on instructional design principles and how they apply to a B2B SaaS product experience.

Design Systems & Craft

• Evolve and maintain Limble's design system to support scale, consistency, and speed across the product.
• Set and uphold a high bar for interaction design, accessibility, and visual quality.
• Ensure UX research is integrated into the design process—not an afterthought.

Requirements

• 7+ years of UX leadership experience managing multi-disciplinary teams.
• Proven track record scaling a UX function in a B2B SaaS environment.
• Hands-on experience with Pendo with demonstrable ability to translate behavioral data into design decisions.
• Demonstrated experience using AI tools to accelerate the design process and support design system governance and maintenance.
• Familiarity with instructional design principles and in-app onboarding/guide best practices.
• Strong cross-functional collaboration skills across Product, Engineering, Marketing, CS, and Support.
• Experience building, maturing, and maintaining a design system from the ground up.
• Excellent communication and storytelling—you can align stakeholders and make the case for UX investment.

Benefits

• Salary Range: $190,000 - $230,000
• Fully remote position
• Flexible PTO & 13 paid company holidays
• Paid parental leave
• Health, Dental, and Vision insurance
• Employer-paid Basic Life insurance and Short-Term Disability insurance
• Company contribution match for HSA and 401(k)
• Flexible Spending Accounts (FSA)
• Monthly employee wellness stipend
• Opportunities for Learning and Development Reimbursement
• Pet insurance