Enterprise CSM - LocalStack

About LocalStack

LocalStack is the leading local cloud development platform. We make it easier, faster, and less expensive for software teams to ship reliable, high-quality applications to the cloud. Our platform provides secure local sandboxes that simulate cloud environments, enabling AI agents and software developers to find and fix risks faster and more effectively.

Our customer base ranges from SMBs to Global Fortune 500 companies, including NASA, Harness, IBM, Workday, Comcast, Apple, 3M, Block, and many more.

What You Will Do

• Maintain GRR >90% across your book of accounts, with renewals forecast accurately and risks flagged and addressed well ahead of renewal.
• Take on a full book of accounts and onboard new customers quickly, ensuring capacity to support both new and existing customers.
• Move customers from basic to advanced usage, such as CI integration and Cloud Pods, with LocalStack embedded in their engineering workflows.
• Grow accounts organically by identifying new teams and use cases, including Azure and Snowflake, and driving adoption of new product releases.
• Run each account with a clear success plan and work in step with the TAM, AE, and Product teams while helping refine playbooks and KPIs.

Experience We Expect You to Bring

• 5+ years in Customer Success or account management at a SaaS company, preferably in developer tooling or DevOps-focused SaaS, with at least 2+ years managing enterprise clients.
• Experience managing a book of 20–30 accounts, working with stakeholders ranging from individual engineers to engineering managers and directors.
• Proven track record of leading renewals through procurement end-to-end, including commercial terms, pricing conversations, and negotiation.
• Track record of strong retention (e.g., GRR) and growing customer adoption.
• Technically curious and able to engage credibly with engineering teams; familiar with cloud infrastructure, CI/CD workflows, and developer tooling concepts (no coding required).
• Comfortable using AI tools such as Claude to accelerate productivity in day-to-day work, and familiar with CRM platforms like HubSpot.
• Experience in a high-growth startup or scale-up environment (preferred).

Benefits

• Fully remote work environment
• Competitive salary
• Private medical and 401k
• Annual company retreat
• Unlimited PTO
• Friendly and inclusive workplace culture