Project Manager - Luma Health

About Luma Health

Needing healthcare can be hard — getting care shouldn’t be. We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it.

Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end.

The Role: Project Manager

We are seeking a highly organized, proactive, and empathetic Project Manager to join our Delivery team at Luma. In this role, you will act as the central point of contact for our customers during implementation, ensuring a seamless and impactful experience without stepping into solution design or technical architecture.

As a Project Manager, your primary responsibility is to drive successful project execution from kickoff through go-live and transition. You will work in close partnership with our Solution Consultants—who are responsible for system configuration and solution design—to ensure the delivery of value-driven solutions that align with our customers’ goals.

Your focus will be on managing timelines, resources, risks, and stakeholder communication throughout the implementation lifecycle. You will lead customer engagements with clarity and confidence, proactively managing expectations, surfacing risks, and maintaining alignment across internal and external teams. You are a strong relationship builder who knows how to facilitate cross-functional collaboration and guide stakeholders at all levels, including executive leadership.

Key Responsibilities

• Project Ownership: Serve as the project owner and main customer liaison throughout the implementation process, ensuring clear communication and alignment from kickoff through post-go-live support.
• Cross-Functional Collaboration: Partner with Solution Consultants and Technical teams—without leading design—to ensure the customer receives a solution aligned with their business needs.
• Project Management: Manage project scope, timeline, milestones, and risks, ensuring on-time, high-quality delivery of the Luma platform.
• Stakeholder Engagement: Drive effective stakeholder engagement across internal teams (Sales, Customer Success, Engineering, and Product) and customer organizations.
• Risk Mitigation: Proactively identify and resolve project blockers, escalate issues as needed, and keep all parties informed with regular status updates and reporting.
• Customer Relations: Lead project meetings and customer touchpoints, fostering strong relationships and high levels of customer satisfaction.
• Process Improvement: Champion delivery process improvements and help evolve project management frameworks to enable scalable and repeatable success across customer engagements.
• Compliance: Ensure alignment with standard methodologies, delivery processes, and documentation protocols.

About You

• Experience: Proven track record of delivering complex enterprise implementations, ideally in healthcare or other regulated industries.
• Communication: Exceptional communication, facilitation, and relationship-building skills across technical and business audiences.
• Autonomy: Comfortable leading multiple projects simultaneously with a high degree of autonomy.
• Problem Solving: Adept at navigating ambiguity and bringing clarity through structured planning and execution. Strong problem-solving skills focused on removing delivery roadblocks (not designing solutions) and keeping projects on track.
• SaaS Knowledge: Familiarity with implementation best practices and lifecycle management for SaaS platforms.
• Presentation Skills: Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of partners.
• Education: Bachelor's Degree or related field.

What Would Set You Apart

• Experience working in a growing start-up.
• Experience working in healthcare.

What We Offer

• Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs (including medical, dental, and vision).
• Work-Life Balance: Flexible Time Off.
• Wellness Programs and discounted perks.
• Financial Benefits: 401(k) and Company Equity (stock options).
• Compensation: Target annual salary range of $80,000 - $90,000 USD.