Senior Program Manager, Health Coaching - Omada Health

Omada Health is on a mission to bend the curve of chronic disease.

Job Overview

The Senior Program Manager, Health Coaching reports to the VP, Operational Excellence and serves as the business operations dyad partner to the Senior Director of Health Coaching & Practice. The Senior Program Manager leads Health Coaching’s strategy and business planning and data-driven continuous-improvement efforts. They translate priorities into actionable operating plans, data-driven decisions, and measurable improvements in coach and member outcomes, operating performance, and cost to serve.

The Senior Program Manager proactively partners with stakeholders across Health Coaching, Care Delivery, Clinical, and the broader company to advance business priorities and improve new and existing programs. They bring structure to complex business challenges by using data, performance metrics, and disciplined problem-solving to identify opportunities, clarify tradeoffs, inform decisions, and move cross-functional initiatives forward.

Because this person will influence colleagues within Health Coaching, Care Delivery, and across Omada, they will demonstrate strong leadership skills, operate effectively through ambiguity, and be highly collaborative and organized.

Your Impact

Management of Strategic Roadmap

• Document and manage business priorities, project governance plans, project schedules, success criteria, and project milestones.
• Develop solutions, identify owners, set delivery/completion dates, and set up mechanisms to ensure programs are on track.
• Proactively identify and resolve issues that affect Omada’s Care Teams and/or member experience and may impair our ability to meet strategic, programmatic, or product goals.
• Actively build relationships across Omada teams to deliver on your roadmap.
• Partner with Care Delivery program managers as well as partners in Clinical, Strategic Finance, Legal, HR, and Engineering/Product/Design to deliver on your roadmap.
• Anticipate bottlenecks, make tradeoffs, balance business needs versus constraints, and provide escalation management as needed.
• Drive programs end-to-end and execute continuous improvement and/or new workflow implementation strategy with minimal to no guidance.
• Deeply understand broad business needs and prepare succinct recommendations for tradeoffs to balance business needs versus constraints.

Communication and Change Management Initiatives

• Facilitate decision making and alignment across a broad group of stakeholders.
• Present well-reasoned and data-driven proposals in both verbal and written form.
• Identify and communicate risks and mitigation plans in collaboration with stakeholders; develop and maintain goals, milestones, and completion dates.
• Drive ongoing program improvements based on feedback and performance measurements.
• Utilize strong written and oral communication skills.
• Handle confidential and sensitive information with extreme discretion.
• Develop materials for Care Team training, knowledge bases, and SOPs independently.
• Demonstrate ability to influence change both internally and externally independently.
• Set the standard for authoring business cases and presentation slide decks.

Data Analysis

• Analyze data to perform needs and task analysis, scope projects, and evaluate existing processes to propose solutions and define areas of focus/opportunity supported by data.
• Identify process and system improvement opportunities by baselining/monitoring existing metrics, analyzing data, and partnering with internal teams to positively impact results.
• Develop business insights with custom metrics/attributes without guidance.
• Build business cases for new business metrics and implement them independently.
• Create feedback loops and drive continuous improvement independently.

Qualifications

• Bachelor's degree in a related field
• 10+ years of program management experience
• Experience using data and metrics to drive improvements

Bonus Points

• MBA or Master's degree in a related field
• PMP or CSM certification
• Healthcare-related certification or license (including health coaching, nutrition/dietetics, exercise science, physical therapy, or practice management)
• Lean or Kaizen certification

Benefits

• Competitive salary with generous annual cash bonus
• Equity grants
• Employee Stock Purchase Plan (ESPP)
• Remote-first work from home culture
• Flexible Time Off to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (with above-market employer contributions)
• 401(k) retirement savings plan
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions

About Omada Health

Omada Health (Nasdaq: OMDA) is reverse engineering the way healthcare is delivered in America, putting the space between doctor visits—where health is won or lost—at the center of care. Omada’s virtual-first model combines human-led care teams, connected devices, and AI-enabled technology to deliver personalized care at scale, including support for GLP-1 therapy. Omada has served more than two million members since launch across 2,000+ employers, health plans, pharmacy benefit managers, and health systems.