Media Monitoring Automation Specialist, Global Services - Muck Rack

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes.

We’re looking for a detail-oriented and technically curious Media Monitoring Automation Specialist, Global Services to support the configuration, automation, and optimization of workflows that power our global media intelligence services.

As a Media Monitoring Automation Specialist, you will play a key role in transitioning manual processes into scalable, automated workflows. You’ll work across content acquisition, processing, and delivery systems, ensuring high-quality outputs for both domestic and international clients while improving efficiency through automation.

What you’ll do:

• Support the migration of manual workflows into automated processes using internal tooling and platforms such as N8N
• Translate editorial and client brief requirements into scalable system configurations
• Configure and maintain automation workflows for content acquisition, validation, tagging, summarization, and delivery
• Develop and document standard operating procedures (SOPs) for automated workflows
• Monitor and troubleshoot issues related to workflow automation, data quality, and system performance
• Collaborate with internal teams to ensure client requirements are accurately implemented and maintained
• Maintain up-to-date documentation of client configurations and communicate updates across teams
• Identify opportunities to improve workflow efficiency, scalability, and accuracy
• Support vendor-related processes including service evaluation, communication, and invoice reconciliation

How success will be measured in this role:

• Successful transition of manual workflows into reliable automated systems
• Accuracy and quality of content processing and delivery aligned with client briefs
• Reduction in operational inefficiencies and manual intervention
• Timely resolution of workflow and system-related issues
• Clear and consistent documentation of workflows and configurations
• Effective collaboration with internal stakeholders and vendor partners

About You:

• Interest in workflow automation, systems configuration, or operational tooling
• Familiarity with automation platforms (e.g., N8N) or similar workflow tools
• Strong analytical mindset with attention to detail in system setup and monitoring
• Ability to clearly document processes and communicate across technical and non-technical teams
• Experience supporting or working with third-party vendors (preferred)
• Proactive problem-solver with a focus on continuous improvement
• Comfortable working in a fast-paced, evolving environment
• Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery

Interview Overview:

• 30 minute interview with a member of our Talent Team
• A 1 hour zoom interview with the hiring manager
• Panel interviews with several team members, including a discussion of cross departmental coordination and typical IT work loads
• 30 minute executive interview
• 30 minute Bar Raiser

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. Attendance at our annual company offsite (typically held in Mexico) is expected.