Sales Engineer - Luma Health

About Luma Health

Needing healthcare can be hard — getting care shouldn’t be.

We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor, and to get the care we need, when we need it.

Our solutions modernize care delivery from beginning to end by making messaging easier, scheduling appointments more efficient, and simplifying patient access.

What You Will Do

• Inspire confidence in Luma customers and prospects by creating emotional resonance and “Aha” moments in the sales process.
• Persuade and present the art of the possible, acting as a change agent in deals by recommending winning solutions.
• Demonstrate solutions with confidence and leverage empathy to build trust during the deal cycle.
• Build personal rapport with buyers at all levels.
• Challenge the status quo and effectively de-position competitors.
• Engage with healthcare organizations to understand their technical requirements and challenges.
• Provide technical guidance and support to the sales team in addressing customer needs.
• Conduct product demonstrations and presentations showcasing the value proposition of our solutions.
• Assist in developing customized solutions tailored to healthcare clients.
• Collaborate with product development to ensure seamless integration with existing healthcare systems.
• Work closely with sales, marketing, and product development teams on an effective go-to-market strategy.
• Gather feedback from key stakeholders to continuously improve offerings.

Qualifications

• 5+ years of experience as a Sales Engineer in healthcare technology.
• In-depth knowledge of major EHR systems (Epic, Cerner/Oracle Health, athenahealth, eClinicalWorks, MEDITECH), including integration architecture.
• Proven experience with patient access and engagement workflows (scheduling, intake, referral management, patient communication platforms).
• Solid understanding of Revenue Cycle Management (RCM) concepts (eligibility verification, prior authorization, referral workflows, billing processes).
• Comfortable discussing API and integration concepts such as HL7, FHIR, and webhooks with technical and non-technical audiences.
• Experience independently responding to RFPs and RFIs.
• Strong discovery skills with the ability to map current-state workflows and connect pain points to product value.
• Excellent presentation and demo delivery skills across clinical, operational, and IT stakeholders.
• Active user of AI tools to drive personal productivity and day-to-day efficiencies.
• Bachelor's degree or equivalent combination of education and experience.
• Experience in a startup or high-growth SaaS environment is preferred.
• Familiarity with AI-powered voice and messaging products, workflow automation tools, and patient engagement platforms is a plus.

Benefits & Compensation

• Base Salary Range: $120,000 — $140,000 USD (plus target bonus and stock options).
• Competitive Health Benefits: Luma Health covers 99% of employee premiums and 85% of dependent premiums (medical, dental, vision).
• Financial Support: 401(k) plan and company equity options.
• Work-Life Balance: Flexible Time Off and wellness programs.
• Perks: Discounted perks program.