Panel Recruitment Coordinator, Part Time (US, EST/CST Time Zone) - Maze

About Maze

Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development.

In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in.

We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision.

Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves.

Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values.

• Location: Remote — US or Canada (targeting EST/CST time zones)
• Hours: 15 hours/week
• Type: Contractor
• Pay: $35 - $41/hour

This is a part-time contractor position and is not eligible for employee benefits.

About the Role

We're looking for a detail-oriented and process-driven contractor to support our Panel Operations team by executing participant recruitment orders. This is an operational execution role: you'll be responsible for placing and managing recruitment orders across our panel vendor network, ensuring studies are set up accurately, launched on time, and filled to target.

This role is ideal for someone with experience in recruitment operations or data entry who enjoys working in a fast-paced environment. Having some research expertise is a big plus.

What You'll Do

• Place and manage orders across panel vendors
• Review and interpret customer requirements
• Monitor order progress and fulfillment, flagging issues or delays proactively
• Troubleshoot common fulfillment issues (e.g., low incidence, screener drop-off) and escalate when needed
• Maintain accurate order records and documentation
• Support quality checks on responses submitted by participants

Who You Are

• Coordination experience: You've managed multiple moving pieces, tasks, or workflows simultaneously and kept things on track.
• Strong attention to detail: You catch the small things before they become big problems.
• Process-driven executor: You follow established processes carefully, ask clarifying questions when needed, and deliver consistently.
• Fluent in English: Strong written communication is essential.

Bonus Points

• Background in research or research operations
• Experience writing or reviewing screener questions
• Familiarity with B2B audience targeting and quota-based study setups
• Experience working in a fast-paced environment

Inclusivity and Pay

At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you.

Maze values transparency and it enables us to approach compensation equitably across the world. Your salary is dependent upon many factors, including years of experience, expertise, etc.

Why Maze is Unique

• Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of Maze.
• Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. Maze is leading the charge in eliminating the compromise between rapid development and deep user insights.
• Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMBs to enterprises.

Outreach Notice

Please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.