Account Manager - Mitratech

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem supporting individual excellence and diverse, inclusive work culture.

For over 35 years, Mitratech has solved complex operational needs. Today, we serve 20,000 client companies globally, representing 30% of the Fortune 500 and over 500,000 users in more than 160 countries.

Job Overview

This is an outstanding growth opportunity to join our team by supporting our most valued asset—our customers. In this role, you will own a portfolio of accounts and be directly accountable for net revenue retention and expansion. You will gain an in-depth understanding of customer operations, goals, and challenges to help them maximize value from their investments with Mitratech.

Essential Duties & Responsibilities

• Account Management & Revenue Growth: Own and grow a portfolio of accounts with a primary target of net revenue retention and expansion above 100%.
• Account Planning: Build strategic account plans focused on mutual success, customer value, revenue targets, and growth milestones.
• Identify Expansion Opportunities: Negotiate multi-year renewals, drive annual price increases, and execute upsell/cross-sell initiatives.
• Pipeline & Forecasting: Develop and execute a rigorous sales and revenue retention pipeline with consistent forecasting accuracy.
• Customer Business Reviews: Conduct quarterly value-based business reviews and cadence calls tied directly to account growth.
• Collaborative Support: Partner with customer-impacting departments across Mitratech to deliver a world-class customer experience.
• Market Knowledge: Maintain up-to-date knowledge of industry trends, best practices, and competitive positioning.

Requirements & Skills

• Bachelor's degree or equivalent experience.
• 2–4 years of sales and/or account management experience with a proven track record of growing accounts and exceeding retention targets.
• Demonstrated ability to identify, develop, and close upsell and cross-sell opportunities within existing accounts.
• Customer-driven personality capable of establishing and nurturing meaningful business relationships virtually and in person.
• Strong project management, time management, organizational, and problem-solving skills.
• Self-starter able to work independently with minimal supervision as well as collaboratively in a team environment.
• High-level written, verbal, and virtual communication skills.
• Proficiency in MS Office and Google Workspace applications.
• Willingness to travel up to 10%.

Compensation & Benefits

• Anticipated Total Pay: $111,000 annually (includes base salary and variable commission).
• Health & Wellness: Health, Dental, and Vision Insurance, FSA & HSA options, STD/LTD, Group Life Insurance, and Employee Assistance Program.
• Time Off: Open PTO, 11 Paid Holidays, and 4 Annual Paid Global Wellness Days Off.
• Retirement & Family: 401(k) with employer match, Paid Parental Leave, and Pet Insurance.
• Professional Growth: Career advancement opportunities and access to LinkedIn Learning.