Technical Billing Lead - Mitratech

About the Role

As a Technical Billing Lead at Mitratech, you will serve as a senior technical individual contributor within our Global Billing team. This role provides advanced expertise across complex, non-standard, and evolving billing environments. You will operate across products, systems, and acquired businesses, focusing on resolving high-impact issues, supporting migrations, and building sustainable operational capabilities.

Key Responsibilities

Complex Billing

• Own and resolve highly complex, non-standard, or high-risk billing scenarios.
• Interpret complex commercial arrangements and translate them into appropriate billing treatments.
• Investigate cross-system discrepancies and determine root causes.
• Act as a senior technical escalation point for complex billing issues.

Systems & Data

• Work effectively across Salesforce Billing/CPQ, NetSuite, and third-party ERP platforms.
• Analyze billing data to identify discrepancies, control gaps, and systemic issues.
• Partner with Business Systems/Operations on requirements, testing, and process improvement.

Integration & Migration

• Support billing discovery for acquisitions and integrations.
• Document current-state billing processes, dependencies, and controls.
• Support migration design, testing, reconciliation, and post-migration validation.

Transformation & Capability Building

• Identify opportunities to standardize, simplify, and automate billing processes.
• Design sustainable billing processes that move beyond legacy product-specific practices.
• Create high-quality process documentation and cross-train team members to reduce key-person dependency.
• Mentor Analysts and Specialists on complex technical work.

Experience & Skills

• 6+ years of experience in Billing, Revenue Operations, or Finance Operations.
• Demonstrated experience handling complex or non-standard billing environments.
• Strong understanding of end-to-end Order-to-Cash processes and downstream financial impacts.
• Proficiency in Salesforce Billing/CPQ and NetSuite is highly advantageous.
• Strong analytical, reconciliation, and structured problem-solving skills.
• Ability to communicate complex technical issues clearly to operational and senior stakeholders.

Note: Due to business and compliance requirements, this position is open only to candidates residing in Mexico.