Don’t see what you’re looking for? (Client Manager / Future Opportunities) - Modern Health

About Modern Health

Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time.

Modern Health is backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures and has raised more than $170 million, making us one of the fastest entirely female-founded companies in the U.S. to reach Unicorn status.

Our Culture

• “It Takes a Village” culture: Centered around high empathy, high accountability, and a drive to win.
• Obsession to win: We are highly ambitious, passionate, and dedicated to delivering excellence and continuous innovation.
• Accountability: We hold ourselves and each other accountable through transparent communication and continuous feedback.
• Empathy: We bolster and uplift each other, fostering a collaborative and respectful environment.
• Bias towards action: We jump into problems, initiate solutions, and empower our people to experiment and iterate.

Future Opportunities: Client Managers

While the Client Management team may not be actively hiring at this exact moment, we are always looking to connect with future talent. If you submit your resume here, we will keep your information on file and reach out if a matching role opens up.

Our Client Managers own Modern Health’s employer relationships from launch through contract renewal. They partner with Fortune 500 companies to drive product adoption, engagement, retention, and growth. Serving as a product expert, strategic consultant, and mental health champion, you will collaborate closely with senior HR executives and business leaders.

Ideal candidates have at least 5 years of prior experience managing large-scale client relationships and are comfortable analyzing data to make strategic, consultative recommendations.

What Client Managers Typically Do

• Manage a portfolio of client accounts, serving as the face of Modern Health for our highest-priority customers.
• Build and manage relationships with a broad range of global stakeholders, including Benefit Managers, HR Executives, and consultants.
• Partner with and support sales initiatives by representing the Client Management organization.
• Conduct regular global account meetings to refine and align customer strategies.
• Define and execute custom program strategies for Modern Health that integrate within broader client benefit offerings.
• Champion and drive engagement with mental wellness programs, converting clients into champions who serve as references and case studies.
• Serve as the primary contact for global solution updates, developments, escalations, and urgent matters.
• Maintain an understanding of diverse cultural nuances influencing client interactions worldwide.
• Provide local implementation support in conjunction with the US-based implementation team.
• Help clients understand available training topics and deliver tailored Benefit Overview sessions.
• Support and lead global QBRs/ABRs, including day-to-day reporting requests for global customers.
• Use data and insights strategically to guide decision-making, employing storytelling and actionable recommendations.
• Leverage tools such as Looker, Gainsight, and Salesforce to diagnose client health and identify opportunities and risks.
• Drive success in measurable engagement and revenue outcomes, including wellness impact, benefits utilization, retention, and product expansion.
• Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care.

Requirements

• Minimum of 5 years of experience managing large-scale client relationships.
• Strong background in analyzing data to make strategic and consultative recommendations.
• Comfort working in a fast-paced, high-growth remote environment.
• US-based, with availability to cover required overlapping hours (at least six hours between 8 am and 5 pm Pacific time each workday if residing outside the Pacific time zone).