About Modern Health
Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time.
Modern Health is backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures and raised more than $170 million in less than two years, making Modern Health the fastest entirely female-founded company in the U.S. to reach Unicorn status.
Our Culture & Values
- “It Takes a Village” culture: Centered around high empathy and high accountability with a drive to win.
- Obsession to win: Passionate about delivering excellence and continuously innovating.
- Accountability: Transparent communication and continuous feedback foster trust and growth.
- Empathy: A supportive, diverse culture where team members uplift each other.
- Bias towards action: Fast-paced environment where decision-making, experimentation, and iteration are encouraged.
Note on working hours: Modern Health is a fully remote workforce. To help our team stay connected, US-based team members outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time each workday. This position is not eligible to be performed in Hawaii.
The Role
As a Senior Client Manager, you will own Modern Health’s employer relationships from launch through contract renewal. You are responsible for partnering with Fortune 500 companies to drive product adoption, engagement, client retention, and growth. You will partner closely with senior HR executives and business leaders, serving as a product expert, strategic consultant, and mental health champion.
What You’ll Do
- Manage a portfolio of key client accounts, serving as the face of Modern Health for high-priority customers.
- Build and manage relationships with global stakeholders including Benefit Managers, HR Executives, and consultants.
- Represent Client Management in sales initiatives, showing how we support and partner with customers.
- Conduct regular global account meetings to refine and align customer strategies.
- Partner with clients to define and execute custom program strategies integrated into their broader benefit offerings.
- Drive engagement with mental wellness programs, converting clients into references and case studies.
- Act as the primary contact for global solution updates and serve as an escalation contact for urgent matters.
- Maintain an understanding of diverse cultural nuances influencing client interactions worldwide.
- Provide implementation support in conjunction with the US-based implementation team.
- Deliver Benefit Overview sessions and educate clients on available training topics.
- Lead global QBRs/ABRs and handle day-to-day reporting requests.
- Use data, storytelling, and actionable recommendations to guide decision-making.
- Leverage tools like Looker, Gainsight, and Salesforce to evaluate account health, opportunities, and risks.
- Drive measurable engagement and revenue outcomes (utilization, retention, renewals, expansion).
- Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care.
Requirements
Experience & Background
- 10+ years managing client relationships or selling to HR leaders; experience in employer benefits and healthcare is a strong plus.
- Proven success strategically and autonomously managing a book of business with executive sponsors and HR decision-makers.
Language Skills
- Fluency in English is required; additional languages are a plus.
Client Engagement & Success
- Track record of achieving high retention, adoption, renewal, and expansion metrics.
- Skilled at developing and implementing account strategies to maximize customer value and revenue growth.
- Ability to build trusted relationships as a strategic advisor.
- Proactive in risk identification, issue resolution, objection handling, and negotiations.
- Engaging presentation skills with experience leading QBRs/ABRs.
Skills & Mindset
- Strong analytical and problem-solving skills using tools like Salesforce, Gainsight, and Looker.
- Ability to derive actionable insights from customer data and align solutions with client business goals.
- Agile, flexible, and comfortable building scalable processes in fast-paced environments.
- High coachability, receptive to feedback, and capable of giving candid feedback.
- Balances humility and confidence in challenging conversations.
Work Authorization
- Immigration sponsorship is not available for this position. Applicants must maintain work authorization without employer sponsorship.
Benefits
- Health & Wellness: Medical, Dental, Vision, Disability, and Life Insurance; HSA/FSA options; free platform access to coaches and therapists; annual wellness stipend.
- Time Off: Generous time off policy and company-wide Collective Pause Days.
- Family Support: Paid parental leave, family-forming benefit via Carrot, and family assistance via UrbanSitter.
- Financial & Retirement: 401(k), financial planning via Origin, and equity eligibility.
- Perks & Work-from-Home: Annual work-from-home stipend, monthly cell phone reimbursement, and virtual community events (ModSquad).
Timezone overlap
UTC-8–-4
Benefits
Equity, Health, Dental, Vision, Mental health, PTO, Parental leave, Learning, 401k, Wellness, Home office, Internet, Commission
Open to
US
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